Poor speed Service!

[Willyboy]

What is it with Virgin! They offer the earth and give nothing. Just over a week into a brand new service and the connection speed drops to sun 40mps when I’m charged for 250! Try and find support number to speak to a human - forget it! Why is it the providers are crap at after sales! Thankfully I’m in side the cancellation period! 

[Client62]

40Mb/s - your Wi-Fi device has connected on the 2.4Ghz channel where 50Mb/s is typically the maximum.

"Try and find support number"  - Shock and awe a quickie Google search shows...
VM Customer Support are on 150 or 0345 454 1111 from a non-VM phone.

Write today and cancel by signed for letter :
https://www.virginmedia.com/help/cancel-virgin-media

[Paulina_Z]

Hi @Willyboy,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with your broadband connection and speeds! 

I've taken a look at our systems and I can see that you have a technician appointment booked in to have this issue investigated. Please keep us updated on how you get on and if you need any further help or assistance. We're here to help.

Thanks! 

[Willyboy]

Have I? No one has told me I have a technician appointment or when it is??? 

[Steven_L]

Thanks for coming back to us Willyboy, Your technician appointment can be tracked via your online account. Please sign into My Virgin Media and you will see your appointment and all the information on your account dashboard.

Kind Regards,

Steven_L