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MaTeria
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Poor speed - 15-20MBps on 100MBps line

Morning,

Been having some issues with poor speeds on my connection. I`ve attached the data from the router below. Any suggestions would be helpful please. Thanks very much!

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11630000009.640256 qam4
21390000009.338256 qam1
31470000009.640256 qam2
41550000009.940256 qam3
51710000009.538256 qam5
61790000009.440256 qam6
71870000009.440256 qam7
8195000000940256 qam8
92030000008.840256 qam9
102110000008.538256 qam10
11219000000838256 qam11
122270000007.838256 qam12
13235000000738256 qam13
142430000005.838256 qam14
152510000006.538256 qam15
16259000000738256 qam16
172670000007.338256 qam17
182750000007.438256 qam18
192830000007.540256 qam19
202910000007.838256 qam20
21299000000838256 qam21
22307000000838256 qam22
23315000000838256 qam23
243230000008.338256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.315496
2Locked38.91600
3Locked40.32020
4Locked40.31660
5Locked38.91840
6Locked40.31940
7Locked40.32224
8Locked40.317315
9Locked40.31570
10Locked38.91520
11Locked38.91980
12Locked38.922355
13Locked38.62561
14Locked38.62270
15Locked38.62040
16Locked38.624015
17Locked38.925158
18Locked38.919112
19Locked40.91200
20Locked38.91500
21Locked38.620417
22Locked38.92670
23Locked38.62160
24Locked38.6170

0

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1603000004.475512064 qam1
2394000004.304512064 qam4
3462000004.454512064 qam3
4537000004.475512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

 

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MaTeria
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Re: Poor speed - 15-20MBps on 100MBps line

Network Log

Time Priority Description

04/05/2020 10:26:0noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2020 20:44:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2020 20:10:23criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2020 06:16:42noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2020 06:16:42ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2020 00:15:14ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2020 17:41:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2020 17:28:32noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2020 17:28:20Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2020 13:38:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2020 10:10:8noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2020 10:10:8ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/04/2020 14:28:48ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2020 00:16:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 14:17:34noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 14:17:34ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 13:48:0ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 13:35:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2020 22:32:33ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2020 07:28:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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gary_dexter
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Re: Poor speed - 15-20MBps on 100MBps line

Your Downstream levels are a touch on the high side there.

Best to wait for a forum mod or tech to comment on next best steps

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Lisa_CC
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Re: Poor speed - 15-20MBps on 100MBps line

Hi MaTeria,

 

I've had a peek at your network details and can confirm that the levels are not optimum. I'm going to send you a Private Message to get some details and take a closer look.

 

Please reply back to my Private Message 🙂

 

Thanks,

 

Lisa

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