Poor internet speed

[angel21]

Constantly slow internet speed, especially at weekends. It was only 3.8 yesterday! Help please.

[japitts · Accepted solution]

Are these problems on wired or wireless connections? If wireless, you need to be testing on an Ethernet cabled connection.

As a starter for six...

1: Let's get all your modem stats.. Goto to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) but don't log in. Click on "router status", and copy & paste the data from each of the tabs.

2: If you haven't already, please setup a Broadband Quality Monitor and post a link to your live graph. It monitors your connection 24/7 and provides excellent diagnosis of any underlying issues.

[Paulina_Z]

Hi @angel21,

Welcome back to our Community Forums and I'm sorry to hear about your ongoing speed issues! I can understand how frustrating this must be for you. 

Have you been able to take a look at our Speed Up page on our website to see if this can help with the problem? I can see that our Community Member @japitts has been able to assist with your query. 

Please let us know if this issue is impacting your wired speeds as well as your wireless speeds. 

Have you tried to reboot your Hub to see if this can help resolve this problem?

Keep us updated on how you get on and if you need any further assistance.

Thank you.

[angel21]

Thank you. I will do as you suggested when I am home and share my findings if there are any issues identified.

Kind regards