on 26-05-2023 22:35
Had the service two months now, constantly drops to 5mbs or lower across all devices (laptops, pcs, tablets, phones, TVs etc). Really poor so far, constantly dropping during teams meetings and Netflix struggles to run above 360 and is always buffering. The self help just asks to reboot hub over and over again. Dross, need a solution
on 27-05-2023 09:02
Speed test the service to a Router mode Hub(3/4/5) + your device with the link below.
https://www.samknows.com/realspeed/
Once the test begins click on: Run full test to see all the stats.
The speed at the Hub should reflect your subscription.
The speed any WiFi device draws data at is limited by its data needs and technical abilities.
on 27-05-2023 23:03
Cheers are Netflix YouTube Microsoft office all throttled as I don't see near the router speed. Both my TVs are running 144-360 picture quality which is crap.
Any suggestions
on 28-05-2023 00:19
whats the realspeed results? that'll shed some light on issues.
on 28-05-2023 22:12
How do I find that. Broadband speed test is flitting. Sometimes showing 250mb sometimes it's less than a meg.
Tried the link above and it says the router is grand and recieving 250mb
on 30-05-2023 00:10
netflix buffering and these are the speeds on my mobile.... Stumped but this is dreadful, we used to have Vodafone 11mbs and never had any issues like this
on 31-05-2023 17:05
Still experiencing this issue. Zoom and teams calls dropping. What are next steps in resolving issue or how can I seek compensation
on 02-06-2023 18:04
Thanks for posting and welcome to the community. I am sorry to hear of the lower speeds. We've done a diagnostic and no issues are showing, all levels are in spec and no issues with SNR or congestion.
Please can you do a speedtest via Ethernet (laptop/PC) at http://speedtest.net for me with only that device connected to the internet? This'll give us an indication of the actual speeds you're receiving and we can go from there.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 03-06-2023 12:16
on 03-06-2023 12:18