Posted earlier this week about our M500 broadband barely making it to double figures for download speed.
Have run all the required tests, BQM graph (20 millisecond latency and no packet loss) - put the router into modem mode at 7.30 this morning when there were no other active devices on line in the house - managed to get up to a whopping 90Mbps download. Switched back to Router, ran the test again and didn't even make 7Mbps.
M200 is advertised as being for busy households with 10+ devices so M500 should be happily whizzing along.
Desperately need an engineer to come out and check the setup. Can't get through to speak to anyone in the call centre and online support say that unless they can see an actual error, an engineer cannot be booked and that the crappy download speed is due to the number of devices (which I strongly doubt as the speed is dreadful just coming into the router with no other devices online)
Does anyone have any suggestions/ideas on how to fix this?
I was getting a quicker download speed with Sky and their copper cables.
Re: Poor download speed blamed on number of devices
It can be difficult diagnosing problems without some basic information.
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.
Go round all the accessible co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some troubleshooting; to start with …
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.