Poor browsing performance and crazy BQM

[watercooled]

Over the past few days I've noticed really sluggish browsing performance; some websites taking an age to load, and some timing out altogether. Oddly, various speed tests still seem mostly OK, occasionally reading a bit low but nothing drastic that I've noticed.

My BQM however, is looking like this:

 

Modem stats show tons of DS errors, but it's hard to say if that's unusual as it always seems to show tons of pre and post RS errors. Lots of T3s in logs though. Power levels seem fine.

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	24	0
2	ATDMA	0	0	119	0
3	ATDMA	0	0	66	0
4	ATDMA	0	0	23	0
5	ATDMA	0	0	152	0

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	6977169	789802
2	Locked	40.3	12721482	7170767
3	Locked	40.9	18750824	12583062
4	Locked	40.3	14362631	8319883
5	Locked	40.9	10755398	3795691
6	Locked	40.3	10824302	3698176
7	Locked	40.9	11392523	4056088
8	Locked	40.9	11098785	3977278
9	Locked	40.9	10959675	3390698
10	Locked	40.9	11053589	3441716
11	Locked	40.9	11124548	4246674
12	Locked	40.9	11123750	4219037
13	Locked	40.3	10992718	2804197
14	Locked	40.3	10617405	2440916
15	Locked	40.3	10249993	3261082
16	Locked	40.3	9662647	3317945
17	Locked	40.3	9489758	1901938
18	Locked	40.3	8704646	1113210
19	Locked	40.3	8456456	819994
20	Locked	40.9	8259134	711664
21	Locked	40.9	7797476	717288
22	Locked	40.3	5942165	448778
23	Locked	40.3	5625548	180247
24	Locked	38.9	5964260	189649

Any chance it's an area fault so I don't have to take time off work for a visit?

[JesusHairdo]

You don't have a WN postcode do you, I've just posted a very similar looking graph.

[watercooled]

No but not far away, L postcode.

[Comradebo]

mmmm so I am in WN as well as a few others and we are all experiencing issues.  Interesting that it is stretching as far as L

[watercooled]

For what it's worth, BQM was normal on Saturday, but it's looked like the one in my original post every day since so far. Same for you guys?

[Comradebo]

yep - same

[JesusHairdo]

Tonight seems fine for me.

[jbrennand]

FYI....

To check for any “known network faults - Try in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

[Lee_R]

Hi @JesusHairdo thanks for getting back to us.

Please can you advise how things have been since previously posting?  As your last post does suggest you've noticed an improvement? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R

[watercooled]

It has also been mostly OK for me since @JesusHairdo said the same. Seems like it may have been a regional issue of some sort?

I'm still getting tons of T3 timeouts though, and the odd packet loss spike on BQM correlating with the Hub's network log reporting errors. I'll continue to monitor and see how it goes.

@jbrennand The service status said no problems known, as usual. I did get a message about their email service not working, but I don't use that anyway.