I am totally sick of the very poor upload speeds in Royston and I am planning to give up and switch suppliers unless something is done about this. On my PC which is on a wired LAN connection straight in to the Router, even though I pay for a 200mbs download which from Virgin's data suggests I should expect a 20mbs upload, I never receive this upload speed-its generally only 3 or 4 mbs upload. Now I rely on Zoom, as does my wife, 3 or 4 mbs as an upload speed, is totally uselss. Other users in Royston have previously been told there is a technical fault in Royston which can't be fixed for the foreseeable future!!!!!
Having spent hours on the phone to Virgin technicians over the past year, having waited on the phone for hours for someone to answer the phone, having spent 4 hours waiting for someone to reply to my online chat, I issued a formal complaint to Virgin (C-1501212435). Guess what, 3 weeks later, that hasn't been replied to either. Virgin, you either need to significantly reduce my Bill, fix my problem or I am off. I have been measuring my speeds since 31st Dec (photo of excerpt of spreadsheet attached)
- remember, these are speeds on a wired connection-my WiFi speeds are even worse! Sort it Virgin!