• 1
  • 0
  • 0
Joining in
Message 1 of 1
Flag for a moderator

Poor Upload Speed

Virgin was installed around 6 weeks ago. For almost the last three weeks I've had upload speed around the 2-5mb range. 

An engineer came out this week, provided a new hub but noted that the issue was most likely a local area issue, which would be resolved the following day (I was told).

Four days later I'm still on awful upload speeds which are impacting on my work considerably. On the My Virgin Media app I'm told there's an area issue but there are no options for support or info.

I can no longer seem to book an engineer to visit, and it seems as though there's no method of actually talking to support at Virgin.

Incredibly frustrated, especially as when i call 0345 454 1111 it just says no one is available and hangs up!

What can I do??


0 Kudos