I have recently been regraded to the home 500mbps package.
The download speed regularly reaches 530mbps on an ethernet connection, which is great.
However, the upload speed, which was 37mbps on my lower speed package rarely approaches 30 and for much of the day is around 17-18.
When I was offered a regrade I was told the upload speed would likely increase and would certainly not decrease to this level. This is way outside what was promised and seems to be in breach and as such qualifies as a fault.
Sorry to hear this is ongoing. I've run a remote diagnostics which has indicated that your services are currently impacted by a local fault in the area ref'F008772529. Our engineering team is working on getting this sorted with an ETA fix time of 15 FEB 2021 09:00. Apologies again.
There is still no resolution to this issue. Upload speed from a wired ethernet connection remains a poor 15/18 mbps.
It does improve overnights and hits 34-37 which is fine.
This makes me think it's some kind of capacity issue somewhere on the local network.
How can this be resolved as apparently it seems hard to get a response online and I don't really have the time to be hanging on the phone repeating the problem to someone over and over again for the best part of an hour.
Most of these upload capacity problems will be down the current lockdown and the big increase in video conferencing, working from home, home schooling etc. Things might improve slightly when schools go back (expected to be 8th March).
Fix dates for congestion related problems are never met and in normal circumstances they can go on for many months, but in the current situation the problems will reduce/go away entirely as things start returning to normal, that is likely to be much sooner than a VM fix.
I only ask as I was previously on Voom350 and the upload speed remained at 37 or close to for most of the day. It seems regrading the download to 500+ has adversely affected the upload speed at this time. I was assured that this would not happen and if anything the upload speed would actually increase.
Up to around 5 or 6 mbps loss is fine but cutting in half isn't really.