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Afterburn
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Poor Upload Speed in Area 15

Hi,

Been having this issue for a few days now, VM service checker shows no faults yet the upload speed varies between normal (30) down to 0-1Mb. Can anyone help? Details from the router downstream/upstream below. I've already done a long (5min) restart to the router and it didn't help.

I'm on the 500Mb package, using wired connections only, etc.

Thanks!

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Afterburn
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Re: Poor Upload Speed in Area 15

 

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
121900000022.138256 qam11
220300000022.338256 qam9
321100000022.138256 qam10
422700000022.538256 qam12
52350000002338256 qam13
624300000022.838256 qam14
725100000022.338256 qam15
82590000002238256 qam16
926700000022.538256 qam17
1027500000023.338256 qam18
1128300000023.638256 qam19
1229100000023.138256 qam20
1329900000023.138256 qam21
1430700000023.538256 qam22
1531500000024.538256 qam23
163230000002538256 qam24
1733100000024.338256 qam25
1833900000023.838256 qam26
1934700000023.638256 qam27
2035500000024.438256 qam28
2136300000025.138256 qam29
223710000002538256 qam30
2337900000024.438256 qam31
2438700000023.840256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.9150
2Locked38.670
3Locked38.9210
4Locked38.6160
5Locked38.6150
6Locked38.6110
7Locked38.6350
8Locked38.6110
9Locked38.9190
10Locked38.9110
11Locked38.6180
12Locked38.9320
13Locked38.6410
14Locked38.9150
15Locked38.9160
16Locked38.9100
17Locked38.6130
18Locked38.9220
19Locked38.9330
20Locked38.9130
21Locked38.9210
22Locked38.9150
23Locked38.9220
24Locked40.3180

 

 
 
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Re: Poor Upload Speed in Area 15

 
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
16030000040.3512064 qam1
23940004439.8512016 qam4
34620011339.3512016 qam3
45369999139.8512064 qam2


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0010
3ATDMA0000
4ATDMA0000

 

Network LogTime Priority Description
26/08/2021 16:59:13criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
25/08/2021 12:06:58ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=4;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
22/08/2021 00:55:57criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
22/08/2021 00:06:58ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
20/08/2021 01:03:55criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 20:59:54Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 12:06:58ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 05:06:32criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
17/08/2021 02:57:22Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
17/08/2021 02:56:53criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
17/08/2021 02:56:52Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 19:00:34criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
15/08/2021 16:46:6Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
15/08/2021 16:33:35criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
15/08/2021 07:32:45Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
15/08/2021 06:18:2criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
15/08/2021 01:03:37Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
15/08/2021 00:06:58ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
15/08/2021 00:06:42Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=CM-QOS=1.1;CM-VER=3.0;
14/08/2021 06:13:53criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=2;CM-QOS=1.1;CM-VER=3.0;
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Alex_RM
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Re: Poor Upload Speed in Area 15

Hi Afterburn,

 

Thanks for posting and sorry to see you've been having some trouble with your connection.

 

I've been able to locate your account using your forums details and can see that you're affected by an area SNR issue. The current fix date/ time for this is 7th September 9am.

 

Whilst this is ongoing your services may be intermittent.

 

If you're still experiencing connection issues after this date please let us know.

 

Alex_Rm

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Re: Poor Upload Speed in Area 15

Hi @Alex_RM

Thanks for the reply, is there any reason why the status checker shows this? Shouldn't it say SNR issue resolve time 7th September 9am?

chrome_zvXz22XqLX.png

 

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jbrennand
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Re: Poor Upload Speed in Area 15

As well as trying the “check service,” Area status webpage", also try the “free & automated” Service Status number - 0800 561 0061

That usually gives the most up to date info. and tells you of more local issues down to postcode level affecting fewer customers that an "Area".

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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