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mattphillips
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Poor Spotify connection, says "Can't play the current track"

Hello! For the past few weeks Spotify has been unusable, skipping songs and eventually dying with the error "Can't play the current track".

This happens on many devices - laptops and phones on WiFi, desktops through wired connections, and a Gramofon streaming player.

I can confirm everything is fine if I connect through my phone's 4G instead (on Vodafone), either from the phone directly or using it as a WiFi hotspot for other devices.

My hub is in modem mode, and I use a NetGear Nighthawk router. It's in default configuration, nothing special.

This is a recent problem, Spotify has been silky smooth for years. No other service is running badly; my connection speed is business as usual, I can watch YouTube and Netflix and play online games just fine.

A quick netstat of the last known Spotify connection shows it failing to route to an Azure bucket, presumably where they store the music:

Tracing route to 20.54.36.229 over a maximum of 30 hops

  1     1 ms     1 ms    <1 ms  192.168.1.1
  2    18 ms    13 ms    13 ms  10.53.32.25
  3    23 ms    19 ms    15 ms  bagu-core-2b-xe-3015-0.network.virginmedia.net [62.252.244.153]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    22 ms    21 ms    22 ms  tcl5-ic-5-ae0-0.network.virginmedia.net [62.254.84.66]
  7     *       46 ms    30 ms  ae65-0.lts-96cbe-1a.ntwk.msn.net [207.46.219.212]
  8     *       41 ms     *     ae25-0.icr01.lon22.ntwk.msn.net [104.44.239.101]
  9     *        *       35 ms  be-120-0.ibr02.lon22.ntwk.msn.net [104.44.21.95]
 10    34 ms    27 ms     *     be-13-0.ibr02.dub07.ntwk.msn.net [104.44.19.23]
 11    28 ms    28 ms    26 ms  ae122-0.icr02.dub07.ntwk.msn.net [104.44.11.72]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

 

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Adduxi
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Re: Poor Spotify connection, says "Can't play the current track"

I can't ping that IP address at present ?

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