Virgin Media Community

[scotty12]

Hello,

I am having issues with my broadband speed. I am on the M200 speed but I am getting the below when testing with a wired connection to the super hub 3.0.

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	659000000	3.5	38	256 qam	32
2	475000000	4.3	40	256 qam	9
3	483000000	4.1	38	256 qam	10
4	491000000	4	38	256 qam	11
5	499000000	3.9	38	256 qam	12
6	507000000	3.9	40	256 qam	13
7	515000000	3.7	38	256 qam	14
8	523000000	4	38	256 qam	15
9	531000000	4	38	256 qam	16
10	539000000	4	38	256 qam	17
11	547000000	4	38	256 qam	18
12	555000000	4	38	256 qam	19
13	563000000	3.7	38	256 qam	20
14	571000000	4	38	256 qam	21
15	579000000	3.7	38	256 qam	22
16	587000000	3.7	38	256 qam	23
17	595000000	3.7	40	256 qam	24
18	603000000	3.7	38	256 qam	25
19	611000000	3.7	38	256 qam	26
20	619000000	3.5	38	256 qam	27
21	627000000	3.5	38	256 qam	28
22	635000000	3.4	38	256 qam	29
23	643000000	3.2	38	256 qam	30
24	651000000	3.5	38	256 qam	31

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	65194	4176
2	Locked	40.3	7546	2313
3	Locked	38.6	10007	2174
4	Locked	38.9	12867	9350
5	Locked	38.9	15475	3166
6	Locked	40.3	14227	2031
7	Locked	38.9	19243	3176
8	Locked	38.9	18864	9429
9	Locked	38.9	21758	9561
10	Locked	38.9	22662	3442
11	Locked	38.9	24595	3570
12	Locked	38.9	26915	8232
13	Locked	38.9	32315	8170
14	Locked	38.9	30278	8240
15	Locked	38.6	40466	8148
16	Locked	38.9	40221	8216
17	Locked	40.3	40517	8127
18	Locked	38.9	48428	8212
19	Locked	38.6	58448	8178
20	Locked	38.9	60514	8178
21	Locked	38.9	76135	8226
22	Locked	38.9	72128	7024
23	Locked	38.6	77164	6959
24	Locked	38.9	70091	6985

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	37.5	5120	64 qam	1
2	39400000	37.5	5120	64 qam	4
3	46200000	37.5	5120	64 qam	3
4	53700000	37.5	5120	64 qam	2

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	10	0
2	ATDMA	0	0	11	0
3	ATDMA	0	0	8	0
4	ATDMA	0	0	12	0

So, I am not sure why the speeds are so low. Any help would be appreciated as p[paying for the M200.

Many thanks,

Simon...

[scotty12]

Network Log

Time Priority Description

25/05/2021 15:23:19	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 14:39:21	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 12:57:40	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 12:57:34	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 12:57:34	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 12:57:34	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 12:57:34	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 12:57:33	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 08:25:4	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2021 14:42:53	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2021 13:20:13	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2021 04:55:33	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2021 04:55:33	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2021 02:38:46	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2021 16:55:33	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2021 16:55:33	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/05/2021 00:46:9	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/05/2021 04:55:33	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/05/2021 04:55:33	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/05/2021 03:25:3	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[conman33158]

You have a lot of Post RS Errors and T3 Timeout errors although these could be past errors.

Have you tried a full factory reset? Hold in the pinhole at the rear of the router for at least 50 seconds and then release (the lights will flash while holding in the pinhole reset button after about 10-15 seconds) then allow 5 minutes for the router to reboot and re-sync the connection.
Please ensure that your WiFi network password is still readable on the Hub sticker before you do this or that you at least have a copy of your original network password 🙂

Once reboot, what speed do you get on https://speedtest.samknows.com/ with direct wired connection from PC/Laptop to router using a Cat 5e cable or better with a 1Gbps capable Ethernet network card?

1. Make sure the cable is Cat 5e or better
2. Make sure your PC/laptop has a 1Gbps or better network card
3. Disconnect all other Ethernet cables from the Hub when running the test

[scotty12]

Just to let you know that I'll have to do this at the weekend due to working at home. Didn't want you to think I was ignoring 😀

Thank you very much!