Thank you for reaching out to us in our community, I am sorry to hear you are having issues with your connection, I have checked thing our end and cannot see any issues at all, your levels are all where they should be.
Also looking at your quality reports everything looks OK.
Thank you for looking at this and commenting it is appreciated.
This is my BQM from the last 24 hours - As it was Sunday my brother was trying to play Counter-strike yesterday but his ping kept spiking to 1200! I don't think any of my devices would have auto downloaded for the full 4pm to 2am period or 6am onwards this morning so not sure what this could be?