Virgin Media Community

[Dshires]

Paying for M200 I expect to be getting decent speeds .

But im Not getting anywhere near the speeds im paing for.

The speeds vary at any time but never reach what im paying for .

My Upload Speeds are what i expect they have doubled since i upgraded from m100 to m200 so thats fine but Download speeds are shocking.

Ive followed all basic troubleshooting Virgin meadia asks you to E.g Change Ethernet cable Reset Router. Factory setting the router etc...

Thee Screenshots added are to speed up what im trying to achieve as ive been throught the forums and it seems this is what they ask for. Speedtest Results are a joke..

[gary_dexter]

What speeds are you getting?

[Dshires]

If you look at my first image its generally around that 5 -10 down 20 up

[gary_dexter]

Your downstream is too low and upstream is too high and only one channel locked.

You need an engineer visit. 

[Zoie_P]

Hi Dshires, 

Thank you for your post and welcome to forums 🙂

I can get an engineer booked in for you I will pop you a PM asking for some details, keep an eye out for the purple envelope 🙂

Thanks,

Zoie

[Zoie_P]

Glad we could get an engineer booked in for you 🙂 

Please let us know how the visit goes 

Thanks

Zoie

[Dshires]

Had An engineer come out

Said the alternator was caput and something to do with box on the outside of the house had a problem

seems to have fixed my issue , still get jitters like before when playin multiplayer games tho :/. Also still not really achieving the 200mb ..

here are some after screenshots . can you let me know if anything looks out of place.

Thanks

[Corey_C]

Hi Dshires,

Thanks for your post and apologies for the delayed response. How has your connection been since your post?

Cheers,

Corey C

[carl_pearce]

Upstream power levels, especially on the two of the channels, appear to be a touch high?

[Corey_C]

Apologies for the delayed response, carl_pearce. 

I've tried to do remote diagnostics but unable to connect  If you are still having connection issues. I can PM you to get your account details. 

Cheers,

Corey C