So I joined in September last year. Nov 28th our service became almost unusable, speed tests would vary from less than 5mbps upto our 360 mbps that we were sold and back down again. Eventually VM acknowledged an area fault even though the status page never said so. It was supposedly fixed on the 18th Dec however we still had major issues until early Jan. I raised a complaint and got the usual about wifi even though I clearly stated several times we mainly use wired connections. The past 2 months or so we are basically unable to use more than 1 device at a time. if we are using the playstation on 1 tv the moment we stream on another we get the "internet quality dropped" error from playstation. Alot of the time speed tests are "normal" but quite often well below our guarenteed minimum. VM just say the usual turn off your router etc which doesn't always make any difference. I started a Broadband Quality Monitor yesterday and so far these are the results. Does this look like a healthy connection? Seriously getting fed up with this now
Your BQM can't be approved as it shows your IP address. Use the "share" function that ThinkBroadband has, that'll give you images and links that don't show your IP address.
In terms of what the BQM shows, that's an appalling connection with massive packet loss. I can't say why VM have not picked this up before, I can say that they should have. How easy it is to fix will depend on the underlying cause. You may want to post the hub's status data as text, not screenshots and we can take a look at that for you.
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Last night as usual I was playing playstation, as soon as my partner started streaming I got the internet quality error. The BQM doesn't show any packet loss though until around 1.30 am though we were all asleep at that time so not sure what that's about.
Just to clarify the tv, pc, playstation are all on wired connections