So I have been trying to get my internet speed resolved since May! I called about 4 times and once was on hold for 3hrs....when they hung up on me.
Our internet speed is shocking. Virgin say there is nothing wrong with it but if you check the other internet speed checkers they say it is poor. It drops in and out all day and things take forever to load up. I have tried everything and even tried to get in touch with your technical team but, got cut off both times. We pay £42 a month for a service YOU promised to supply, and you are breaching your contract terms. I am fed up with complaining - sent probably 13 complaint emails and nothing back.
I want to know what you are going to do now before I seek legal advice? nobody has even called me back - just nothing!
Your company has got too big. You push deals for new customers but give NOTHING to existing customers - zero.
I want to cancel but cant because I cant get through to anyone and you say you will charge us however, YOU are not supplying the service that YOU have promised and listed in the contract - so sorry Virgin - this problem is at your door not ours.
Already checked cables - reset lots of times. I downloaded the Vodafone app to check internet and when I am in the kitchen literally 3 feet away it says no internet but also says someone else is logged into my settings?
We appreciate you trying the diagnostics for us. Remotely looking from the details you have provided for your community profile we can see that you do have a Downstream power level issue which we will need to get a technician to attend for you.
I have booked you in an appointment for this and you can view the time and date here through your online Virgin Media account. You can reschedule or cancel the appointment if its no longer required.