Virgin Media Community

[JohnMorr]

Notice over a few days now that the internet & emails speed is slow and tested as max 20Mbps which is way down from previous speeds (100Mbps).  Nothing has changed in the house (previous similar post November 2020) which could affect the broadband speed.  Just on the point of renewing contract with Virgin Media.

Regards

John

[Adduxi · Accepted solution]

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@JohnMorr wrote:

Notice over a few days now that the internet & emails speed is slow <snip>

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Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

Also post the power levels and network log.  Setup a BQM here www.thinkbroadband.com/ping

Once done we can comment on your circuit.

[Gareth_L]

Hi JohnMorr

Thanks for your post 

I have checked a few things from here and its all looking okay 

Has the connection settled down since you last post 

Gareth_L

[JohnMorr]

Hi Gareth.

Just checked to Speed - 25.45 & 22.49 Mbps using Speedtest by Ookla - The Global Broadband Speed Test.

Not toward nor near 100 Mbps?

Only my laptop is on!

Regards

John

[JohnMorr]

Hi Gareth.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a8044888cf4740fa7bbba2b13a23649862...

Regards

John

[carl_pearce]

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@JohnMorr wrote:

Hi Gareth.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a8044888cf4740fa7bbba2b13a23649862...

Regards

John

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BQM looks fine.

Have you tested on a wired device?

[JohnMorr]

Not tonight as other thinks to do for week ahead.

BQM https://www.thinkbroadband.com/broadband/monitoring/quality/share/a8044888cf4740fa7bbba2b13a23649862... confirms Speed test. using 4G.

Regards

John

[Tom_W1]

Hi @JohnMorr, thanks for your reply here in the community.

Unfortunately, we do not guarantee speeds via wifi as these are dependent on a lot of external factors (the device, the distance away from the router, the amount of devices you have online at one time etc).

Can you please report back once you've ran a speed test via an ethernet cable please?

Many thanks

[JohnMorr]

Hi Tom.
I am looking to use a 5G connection next week ( as now using 4g and told that will be far superior).

I will check with the cable to.

Regards
John

[JohnMorr]

I have upgraded the internet connection at my laptop and the speed is now close to the 100 Mps specified.

I have set up a new BQM -
https://www.thinkbroadband.com/broadband/monitoring/quality/share/1b9d5047eb452718fa2d4eb14ceea8854d...
Best regards
John