Over the past couple of weeks our 350mb broadband has been suffering with poor performance and I've noticed random reboots of the router. I originally called up to log it to find that "there is an issue in your area that is affecting multiple users" however it isn't a big enough outage to be logged on the service status so it isn't listed anywhere. They said they were unable to send an engineer because of this "outage".
OK, that's fair enough, but now two weeks later, I'm still seeing the same issues, speeds can drop to below 50Mbps download and as little as 0.08 upload, then it will pick up and we get over 300 and 30 respectively. This seems to happen every so often during the day.
I called again today to explain, and again told as above, outage in area, not big enough to be classed as major outage so it isn't reported on the website etc. Cant send engineer until this is cleared. So no idea if its my hub, or the cabling as have to wait for "outage" to be fixed first, oh and there's no timescale to fix it?
So here is a look at the logs on the router, "Hub 3.0" I have done the usual, factory reset, no other devices connected etc, but still no better.
As above though they are unwilling to do anything as they still say there is a local outage and won't be able to send engineer. I was really going round in circles on the phone and felt really bad for the CS advisor as we could both see there was no way to resolve this. 😐