Poor Broadband Speed Into House

[00leel00]

We have the 350Mbps package but Ethernet connection from router to laptop using speedtest.net shows only 100-150Mbps coming into the house. WiFi connection constantly drops out, Virgin came and split the 2.5GHz and 5GHz into 2 last March thinking that the connection was getting stuck between the two….hasn’t made any difference. Slow speeds to begin with are far below what we pay for. The whole thing needs someone looking at an overhauling. Otherwise we will be leaving. Our speeds are below the limit for exiting our contract without penalty!

[00leel00]

I’ll do a reboot tonight. I’m working from home tomorrow so we’ll see how long it lasts before I give up and use my phones hotspot instead.

[00leel00]

Rebooted this morning, still dropped out throughout the day.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/89f8a9ec3084950640fd2ef97a90d412d2... 

[Natalie_L]

Hi 00leel00

Thank you for getting back to us and apologies for the delays. 

I can see there were a few drops in connection appearing on your BQM and I was wondering how things have been since your last post to us?

Have you seen any improvements at all?

If not, could you please provide your live BQM link?

Thank you