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00leel00
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Poor Broadband Speed Into House

We have the 350Mbps package but Ethernet connection from router to laptop using speedtest.net shows only 100-150Mbps coming into the house. WiFi connection constantly drops out, Virgin came and split the 2.5GHz and 5GHz into 2 last March thinking that the connection was getting stuck between the two….hasn’t made any difference. Slow speeds to begin with are far below what we pay for. The whole thing needs someone looking at an overhauling. Otherwise we will be leaving. Our speeds are below the limit for exiting our contract without penalty!

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Zak_M
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Re: Poor Broadband Speed Into House

Good morning 00leel00 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your broadband services. 

 

Splitting the SSID wouldn't have an effect on the wired connection. 

 

Are you able to let me know if the Ethernet cable is a CAT6 or above? 

 

Kind regards,

Zak_M

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00leel00
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Re: Poor Broadband Speed Into House

Hi,

Yes it is a Cat6 cable

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Zak_M
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Re: Poor Broadband Speed Into House

Thank you for coming back to me. 

 

I have taken a look over things from here and I am unhappy with some of the status I am seeing. 

 

I would like to get an engineer out to come and take a further look over things. 

 

Are you happy for me to book that for you? 

 

Kind regards,

Zak_M

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00leel00
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Re: Poor Broadband Speed Into House

YES please.

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Zak_M
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Re: Poor Broadband Speed Into House

No problem, I will pop you over a PM so that I can confirm your address. 

 

Kind regards,

Zak_M

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Zak_M
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Message 7 of 23
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Re: Poor Broadband Speed Into House

Thank you for providing me with that information via PM. 

 

I have booked this appointment for you, for the time, date and make any further amendments you can visit your my virgin media account.

 

Kind regards,

Zak_ 

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00leel00
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Message 8 of 23
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Re: Poor Broadband Speed Into House

Hiya,

where on my virgin media account does it tell me?

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Zak_M
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Re: Poor Broadband Speed Into House

Thank you for coming back to me. 

 

If you go to home > Help > orders and appointment.

 

Kind regards,

Zak_M

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00leel00
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Message 10 of 23
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Re: Poor Broadband Speed Into House

Hi,

the engineer was unable to fix it and said someone else would come in a couple of days. Can you tell me when this will be please and what the plan is?

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