on 30-09-2023 11:21
Hi , about 10 days ago I rang Virgin asking for a pod to be sent for free because I am on volt , I had done two tests and one room was well below the guaranteed level , I told the operator who said he would need to run a test , this he did and said all was ok and that my Reuter was running ok , I told him it was , but the signal was week in one of my bedrooms , he said he had tested and all was ok , but he did say he would ring back in a weeks time for some reason , never did .
So I never got my pod and nothing has changed , what that all about .
on 01-10-2023 16:21
HI John2021,
Thank you for your post. I'm very sorry to hear about the pod not being ordered.
We can certainly look to help with getting that ordered for you.
I will private message you now to confirm your details.
^Martin
on 01-10-2023 16:49
Hi Martin , think I have sorted it last night , had to wait a couple of hours , but hopefully will get pod in the next couple of days , was not offered colour of pod , but not fussed on that , will post if all goes well or not .
on 03-10-2023 09:13
Hi John2021 👋
Thanks for your responses to myself and my colleagues in a private message. I'm glad to hear that you've since spoken with our team, and been able to get further support on ordering a Pod.
If you do need anything else, please do not hesitate to make a new post, and one of our team/community will be more than happy to help.
Cheers,
on 05-10-2023 09:25
Thanks for the update John2021, keep us up to date with this and how it goes 🙂
Rob