Pod

[John2021]

Hi , about 10 days ago I rang Virgin asking for a pod to be sent for free because I am on volt , I had done two tests and one room was well below the guaranteed level , I told the operator who said he would need to run a test , this he did and said all was ok and that my Reuter was running ok , I told him it was , but the signal was week in one of my bedrooms , he said he had tested and all was ok , but he did say he would ring back in a weeks time for some reason , never did . 
So I never got my pod and nothing has changed , what that all about .

[Martin_N]

HI John2021,

Thank you for your post. I'm very sorry to hear about the pod not being ordered. 

We can certainly look to help with getting that ordered for you. 

I will private message you now to confirm your details. 

^Martin

[John2021]

Hi Martin  , think I have sorted it last night , had to wait a couple of hours , but hopefully will get pod in the next couple of days , was not offered colour of pod , but not fussed on that , will post if all goes well or not .

[Reece_MH]

Hi John2021 👋

Thanks for your responses to myself and my colleagues in a private message. I'm glad to hear that you've since spoken with our team, and been able to get further support on ordering a Pod.

If you do need anything else, please do not hesitate to make a new post, and one of our team/community will be more than happy to help.

Cheers,

[Robert_P]

Thanks for the update John2021, keep us up to date with this and how it goes 🙂

Rob