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CarlStanley
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Ping jitter and packet loss problems BR6

CarlStanley_0-1633637723920.png

This is a typical night for me in BR6. I'm a streamer and I can't even play without streaming let alone play without streaming. The jitter is insane and the packet loss can hit 80% for 30-40 minutes at night.

You can see the IP 10.53.32.49 has appears to be the source of the problem which is the network switch that Virgin has registered: 

CarlStanley_1-1633637961052.png

Is this an area problem or is this something that can be solved locally?

Thanks, I really need to get this sorted or I'll have to find another provider.

 

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legacy1
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Alessandro Volta
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Re: Ping jitter and packet loss problems BR6

Yep your upstream for your area is full.
https://community.virginmedia.com/t5/Networking-and-WiFi/400-ms-ping-and-general-connection-Issues/m...

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Lee_R
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Re: Ping jitter and packet loss problems BR6

Hi @CarlStanley thanks for posting and welcome to our community.

I am sorry you're having upload issues that is impacting your ability to enjoy online gaming.  I have located your account from here and can confirm that there is currently an issue in your area that would explain what you're experiencing.  The current estimated fix date is 12th October at 1:00pm.  I really sorry for any inconvenience this may be causing you.

Regards


Lee

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