Menu
Reply
judithomas
  • 1
  • 0
  • 0
Joining in
284 Views
Message 1 of 2
Flag for a moderator

Phone call selling upgrade - misleading

I had a call from Virgin yesterday wanting me to upgrade.  I said i was only interested in faster broadband.  She said yes, they would do that and give me extra channels, also sky cinema.  I said I didn't want sky cinema as I don't watch films often and have netflix.  Was told cost would be £1 per month for first 12 months and I could cancel with 1 month notice.  Had email confirmation that only change was addition of sky cinema and cost of £11.55 instantly.  Not as agreed.  Of course they had time to call me, but I cant get through to them ...

0 Kudos
Reply
gary_dexter
  • 30.68K
  • 1.91K
  • 4.08K
Alessandro Volta
275 Views
Message 2 of 2
Flag for a moderator

Re: Phone call selling upgrade - misleading

Can’t be dealt with here unfortunately.

You'll need to call them back. 


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply