The BQM and Network log confirm that your connection is a disaster with persistent packet loss, poor latency, disconnections and critical errors. I can flag this for the forum staff, but before I do that can I ask that you try a pinhole reset of the hub - or confirm you've already done that? It might work if the hub's firmware has become corrupted (a low probability, but it does happen), and VM will need you to have tried that to ensure that all avenues have been explored before getting a technician out.
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