I'm paying for the 100Mbps service. During the day, speed tests consistently show download speeds of ~100Mbps and upload speeds of ~10Mbps.
However, between about 6pm and 11pm, the download speed is consistently worse at about 10Mbps (although the upload speed remains at 10Mbps).
I'm using the SuperHub3 in Modem mode with a separate router connected via ethernet. The speed tests are done via ethernet, not via WIFI. I have tried a factory reset of the SuperHub as well as rebooting it - this did not help.
Can you do a speed test at Lunch time, tea time and about 20:00 using the same device using the following protocol ...
What speeds do you get at >> speedtest.net << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?
Thanks for your reply. I don't have a PC that I can connect to the router via ethernet, however the router is connected to the superhub via ethernet, and has a speed test feature which uses speedtest.net. The following 2 screenshots show various speed tests done yesterday afternoon and evening, and this morning.
1PM Yesterday: 109.5Mbps
6PM Yesterday: 28.2Mbps
9PM Yesterday: 8.8Mbps
10AM This Morning: 107.9Mbps
I will leave the current BQM running. I had one running last week for a few days, which showed the same spikes during the evening time.
@Fell19865 The BQM is pretty conclusive that you are suffering problems because your local network is subject to over-utilisation. Reporting it is unlikely to get it fixed, I'm afraid, because fixing over-utilisation is usually a complicated job that needs careful analysis and planning before anybody thinks about lifting a screwdriver.
Adapted from my stock response: The BQM shows a typical over-utilisation pattern - you see how it's very poor during normal waking hours, and then peachy from about half past midnight to 9 am? Shows that the network and your hub are working perfectly when there isn't too much traffic. You can choose to believe whether this is Covid related, or whether VM simply sell contracts until (and indeed after) the local network is at capacity, but the outcome is the same for now.
Nothing you can do to improve matters. In some areas VM do indeed undertake work to rejig the local networks to balance loads and eliminate over-utilisation. But sometimes that's either not possible, or judged uneconomic if there's a need to spend money on more equipment. And sadly VM won't ever admit the truth, so there may be a fault reference and a "fix date", but there's no way of knowing if that fix date is actually backed by an actual plan of action and programme of works. Quite often it seems not, and as the fix date approaches it is simply moved a month or two ahead.
Of late we've had a further lockdown and now LockdownLite, plus the start of the 2020 game and console release cycle, both of which have driven traffic up hugely. If the over-utilisation started suddenly in the past week or two, there's a hope that it will fade away when those influences decline, and my advice is to wait and see for a month or two, even if that's really inconvenient.
There is a further glimmer of hope, that as and when your area is upgraded to DOCSIS 3.1, and sufficient customers are using the Hub 4, then that ought to improve matters, but this could be many months, even a year or two hence. Simply having a Hub 4 on its own won't improve matters, and although VM aren't saying so, I suspect that even after D3.1 is active, a significant proportion of customers on an over-utilised segment would have to be using the Hub 4 before the benefits start to appear.
1) Sit it out, and hope that either VM do carry out improvement works, or that they get D3.1 live and sufficient Hub 4's on the network. The D3.1 benefits will work for some instances of over-utilisation but not for all.
2) Get yourself a new ISP. If you want to do this, check if you're liable for any VM early termination fees because you're in a fixed term contract, and make sure you speak to a competent ISP (AAISP, uno, Aquiss, IDNet, CIX, Zen Internet) to establish your expected speed and whether there's any existing contention (over-utilisation) issues on the Openreach network around you. Failure to do the first could land you with a big bill, failure to do the second could mean you jump ship and find the situation is no better, but your broadband is slower. If you're in a fixed term contract you'll probably have to use the VM complaints process (and arbitration at CISAS if need be) to try and be released from contract without penalty.
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