I have had Virgin m500 for over a year but I have only averaged 90mbs during that period of time. I have NEVER seen above 200mbs. Also I had to attach small fan to the outside of my Hub3 to prevent the constant overheating (as indicated by the log). Hopefully someone from Virgin can help
I have been paying for 500mbs for over a year but I only average 100mbs. I have also had to add a small fan to the outside of the hub3 to prevent it overheating and going into restrictive mode. Hopefully someone from Virgin can help.
Thanks for your post and a big welcome to the Community. It's great having you on board with us.
I'm sorry to hear about the issues you have been having with your broadband. I'm happy to take a look in to things but I've been unable to locate your account via your forum credentials. I will need to confirm some information with you in order for me to proceed with checks.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Did some testing last night. Connection speeds are similar whether i am using wifi, my wired network or connected directly to the Hub3 in modem mode. After a reboot the hub initially showed up to 350Mbs but slowed down to 220Mbs. This morning I am back down to 79Mbs. Also I think the Hub needs changing because of the need for an external cooling fan.
Thanks for coming back to me via private message with your information.
Taking a look at the account, it is showing the Hub is having prolonged signal level issues. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you.
I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details.
Just to confirm, there will be no charge for this visit unless:
The technician diagnoses the fault as not being caused by our network/equipment
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment so it is important to reschedule if needed.