on 02-11-2022 18:42
Hi, I am on a 500mbs package but running a speedtest every day this week, it only ever comes back at around 50-60mbs. Can the reliability of this be increased as I am paying for the extra speed and have not been receiving it and am becoming unhappy with the service. Not good for online gaming!
on 02-11-2022 18:51
on 04-11-2022 20:10
Hey Emmiiiiiiiiiiii,
Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your connection at the moment. I have looked into your account and cannot see any issues at the moment. How has your connection been working since you last posted?
Kind Regards,
Steven_L
on 10-11-2022 15:50
Hi Steven, a speed-test from today has read 87.77 download and 36.53 upload. This is the highest result I have seen in the past few weeks but still not what I am expecting especially since I only have two devices connected to the internet. It normally hovers around 60mb- when it was first installed I was getting 200+mb on my two devices.
on 10-11-2022 15:56
What are these two devices? How are they connected to the Hub?
on 13-11-2022 13:17
Hi Emmiiiiiiiiiii
Thank you for your reply.
I am sorry to hear you are having issues with the speed.
Can you please confirm if these problems are occurring on a wired or wireless connection?
If wireless, can you please take a look here for further support?
Thanks,