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Brettjam1
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Paying for 350mb getting 220mb

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1331000000-438256 qam25
2203000000-2.740256 qam9
3211000000-2.740256 qam10
4219000000-2.240256 qam11
5227000000-2.238256 qam12
6235000000-2.938256 qam13
7243000000-2.540256 qam14
8251000000-2.440256 qam15
9259000000-2.938256 qam16
10267000000-2.940256 qam17
11275000000-2.540256 qam18
12283000000-3.240256 qam19
13291000000-3.738256 qam20
14299000000-438256 qam21
15307000000-4.438256 qam22
16315000000-438256 qam23
17323000000-4.238256 qam24
18339000000-3.538256 qam26
19347000000-438256 qam27
20355000000-438256 qam28
21363000000-4.238256 qam29
22371000000-3.738256 qam30
23379000000-4.238256 qam31
24387000000-4.938256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.9350
2Locked40.9360
3Locked40.3260
4Locked40.3630
5Locked38.9390
6Locked38.9500
7Locked40.3460
8Locked40.91010
9Locked38.9210
10Locked40.3210
11Locked40.3580
12Locked40.3330
13Locked38.9360
14Locked38.6330
15Locked38.9790
16Locked38.9670
17Locked38.61590
18Locked38.9560
19Locked38.9940
20Locked38.6660
21Locked38.6120
22Locked38.9220
23Locked38.61670
24Locked38.9100

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
12580000047512032 qam6
23259993549512064 qam5
33939996951512064 qam4
44620000451512064 qam3


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0030
3ATDMA0040
4ATDMA0030

 

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
4ncxv9873254k;fg87dsfd;kf


Primary Downstream Service Flow
SFID24902
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow
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Tudor
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Re: Paying for 350mb getting 220mb

Two upstream channels are too high power level and one is on 32 QAM when it should be 64 QAM. You possibly need a technician’s visit to rectify, but firstly 

Check with Area faults on 150 or 0800 561 0061

if no problems specified:

Call Customer Services on 0345 454 1111 or if you have a VM landline 150

 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Kath_F
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Re: Paying for 350mb getting 220mb

Hi Brettjam1, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

Looking at your first post, I can see you have posted your router logs but you've not really given any information regarding the issues you are having. 

So we can get a better understanding, can you let us know what kind of issues are you having? 

Are you connecting through the WiFi or through an ethernet cable?

Have you tried running through the diagnostics online through the Service Status page here? If so, what checks have you done and what were the results?

Pop back and let us know so we can help further 🙂

Thanks,

Kath_F
Forum Team




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