Hi sweetleaf,
Thanks for coming back to us on this and apologies to hear things are not any better.
Taking a look at the fault, things are a little more complex than what the teams originally though. This is still ongoing for now.
The reference number is still the same as it's the same fault: F008791547. The new estimated fix date is: 22 NOV 2021 15:15.
Any fix times noted are only estimates based on the information we have at the time. Whilst we work hard to meet them, sometimes we need to extend them and this is unavoidable. Fingers crossed things will be resolved shortly for you.
Please keep us posted on how things are.
Thanks,