Sorry to hear this. Can you please private message me your account number and area reference so I can look into this for you. To private message me, just hover over my profile picture and click Send Message when the option comes up. Please be mindful not to post those details in a public reply. Thanks, Marty
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I am a serving Field Technician at Virgin Media however all responses are based on my experiences in the field and my own equipment at home and should be taken as such.
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If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, you cannot rely on wifi tests, - no BB supplier guarantees those - only speeds "to" the Hub are guaranteed. So, you need to do it directly.... that's on an ethernet cable (Cat5e/6) connected to a Gb enabled computer/laptop, with the Hub in modem mode. Test at speedtest.net to your nearest VM server - try 2 different browsers.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
I did do a test on a computer that was connected to the virgin media router via cat 6 cable and the computer have gigabit lan.
This is the same computer when I had the internet installed and was fine at 350mb. Used speedtest.net and thinkbroadband.com/speedtest onb different browsers both came back with 140-150mb.
Also since last week something strange is happening to my router. Every morning I have to restart the router or it will not connect via ethernet, on the computer it says no internet connection, after reboot it works again till I turn off the computer for few hours and again it will not connect till hard reboot router. This first happened to me last Thursday, had engineer out Friday who replaced my router and its acting up again. I've temperately disconnected everything apart from the pc in case theres something in the network causing the router to act funny.
When I call virgin all they ask if to factory reset and monitor the speed/issue, feel like going round in circles!
This is still not solved btw. I had the engineer called that they've been told only to visit customers who have no internet at all so appointment was cancelled. Can I set my direct debit to half the price till this gets fixed then?