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kurtisdeakin
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Message 1 of 13
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Paying for 200mbps, getting about 40-50.

Regardless of time of day or what else is connected to my "super" hub 2, i'm getting a quarter of the speed I'm paying for. The resolutions team told me to call Tech support while ignoring the information I gave. Thanks guys... I use a tp powerline to connect my pc to the router in the room below me. (Goes through the plug sockets and uses the wiring in the house.) I used this same set up at my previous home with Virgin and speeds were fine. Here, though, they're as stated, and the wifi is even worse. Any help or suggestions? Last week we lost all net for 5 days, I'm wondering if this is a by product of that incident?

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Ernie_C
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Message 2 of 13
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Re: Paying for 200mbps, getting about 40-50.

…but the wiring is different and is likely the reason for your poor performance from the powerline.

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kurtisdeakin
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Message 3 of 13
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Re: Paying for 200mbps, getting about 40-50.

Wifi on my phone is about 18mbps and that's not wiring. In fact it's worse tonight, about 8mbps. I also used to be in this house (moved back in to help look after elderly parent with alzheimers) and my speeds were never this bad.

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lotharmat
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Message 4 of 13
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Re: Paying for 200mbps, getting about 40-50.

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

jpeg1
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Message 5 of 13
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Re: Paying for 200mbps, getting about 40-50.

Are the two floors in this house on the same ring main? If they are on separate circuits then the powerline devices will give poor connections.

Have you tested with an ethernet connection to see if you are receiving the contract speeds?

 

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kurtisdeakin
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Message 6 of 13
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Re: Paying for 200mbps, getting about 40-50.

Ok that's all the info! I think lol Hope that helps somebody. And I did try a quality monitor the other night, but I think I must have done something wrong...

https://www.thinkbroadband.com/broadband/monitoring/quality/share/34a438a033d69e027ea1b59120dcec04efdf0507

Information

Cable ModemEuroDOCSIS 3.0 Compliant
Serial Number3BW133UP046B8
Boot Code VersionPSPU-Boot 1.0.20.1356
Software VersionV1.01.35
Hardware Version3.11
CA KeyInstalled

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)138750000Locked
Ranged Upstream Channel (Hz)39400000Success
Provisioning StateOKOperational

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)138750000146750000154750000162750000170750000178750000186750000194750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)3.063.333.523.253.433.173.033.29
RxMER (dB)36.1736.3936.3936.3936.8437.0936.8437.09
Pre RS Errors
14621581355576294315302304
Post RS Errors
295302288276289303296296

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID2431
Frequency (Hz)39400000258000003260000046200000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)42.7541.0041.5043.25
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts1000
T4 Timeouts0000

Upstream Burst  Req(1) Init Maint(3) Per Maint(4) Adv Short(9) Adv Long(10) Adv UGS(11)

Modulation Type16QAMQPSK16QAM64QAM64QAM16QAM
Differential EncodingOFFOFFOFFOFFOFFOFF
Preamble Length56640384104104104
Preamble Value Offset65200716716716
FEC Error Correction (T)05510165
FEC Codeword Information Bytes (K)1634348122386
Maximum Burst Size0003255255
Guard Time Size84848888
Last Codeword LengthFixedFixedFixedShortenedShortenedShortened
Scrambler On/OffONONONONONON

General Configuration

Network AccessAllowed
Maximum Number of CPEs1
Baseline PrivacyEnabled
DOCSIS ModeEuroDOCSIS 3.0
Config File 

Primary Downstream Service Flow

SFID1870
Max Traffic Rate230000061 bps
Max Traffic Burst42600 bytes
Min Traffic Rate0 bps

Primary Upstream Service Flow

SFID1869
Max Traffic Rate22000061 bps
Max Traffic Burst42600 bytes
Min Traffic Rate0 bps
Max Concatenated Burst42600 bytes
Scheduling TypeBest Effort

Network Log

First TimeLast TimePriorityError NumberDescription
07/09/2021 07:56:38 GMT07/09/2021 07:56:38 GMTError (4)68010302DHCP WAN IP - 81.98.216.104
07/09/2021 07:55:34 GMT07/09/2021 07:55:34 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
06/09/2021 20:21:54 GMT06/09/2021 20:21:54 GMTWarning (5)66050310Auth Success - Web login successful.
06/09/2021 19:41:14 GMT06/09/2021 19:41:14 GMTWarning (5)66050310Auth Success - Web login successful.
06/09/2021 15:38:42 GMT06/09/2021 15:38:42 GMTWarning (5)66050310Auth Success - Web login successful.
06/09/2021 11:11:55 GMT06/09/2021 11:11:55 GMTError (4)68010302DHCP WAN IP - 81.98.216.104
06/09/2021 11:10:49 GMT06/09/2021 11:10:49 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
05/09/2021 12:11:01 GMT05/09/2021 12:11:01 GMTError (4)68010302DHCP WAN IP - 81.98.216.104
05/09/2021 12:09:58 GMT05/09/2021 12:09:58 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
04/09/2021 01:38:48 GMT04/09/2021 01:38:48 GMTWarning (5)66050310Auth Success - Web login successful.
03/09/2021 22:59:33 GMT03/09/2021 22:59:33 GMTError (4)68010300DHCP RENEW WARNING - Field invalid in response v4 option
31/08/2021 10:59:27 GMT31/08/2021 10:59:27 GMTError (4)68010300DHCP RENEW WARNING - Field invalid in response v4 option
31/08/2021 10:49:34 GMT31/08/2021 10:49:34 GMTError (4)68000407TOD established
31/08/2021 10:30:23 GMT31/08/2021 10:30:23 GMTError (4)68010302DHCP WAN IP - 81.98.216.104
31/08/2021 10:29:42 GMT31/08/2021 10:29:42 GMTCritical (3)82000200No Ranging Response received - T3 time-out
31/08/2021 10:29:37 GMT31/08/2021 10:29:37 GMTCritical (3)82000200No Ranging Response received - T3 time-out
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kurtisdeakin
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Message 7 of 13
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Re: Paying for 200mbps, getting about 40-50.

Ah... I'm upstairs in a conversion so unlikely to be same circuit, I hadn't thought about that. Moving my pc into the room with the router would be very difficult and I was hoping to avoid it if at all possible. It's my elder father's bedroom, not a large room, and he has alzheimers.... it's not ideal. Was going to do a test with a friends laptop when he pops down to me. Any wifi test with my phone has been disappointingly slow.

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Ernie_C
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Message 8 of 13
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Re: Paying for 200mbps, getting about 40-50.

As per post 2, the powerline is your issue.

The WiFi is a different issue and as requested you need to first check the performance to the modem by advising the router information.

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kurtisdeakin
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Message 9 of 13
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Re: Paying for 200mbps, getting about 40-50.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/34a438a033d69e027ea1b59120dcec04ef... 

So I tried a broadband monitor, don't think it's working correctly though lol

Information

Cable ModemEuroDOCSIS 3.0 Compliant
Serial Number3BW133UP046B8
Boot Code VersionPSPU-Boot 1.0.20.1356
Software VersionV1.01.35
Hardware Version3.11
CA KeyInstalled

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)138750000Locked
Ranged Upstream Channel (Hz)39400000Success
Provisioning StateOKOperational

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)138750000146750000154750000162750000170750000178750000186750000194750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)2.943.233.383.113.313.042.933.18
RxMER (dB)36.1736.3936.3936.3936.8437.0936.8437.09
Pre RS Errors
14811599357586294315302304
Post RS Errors
295302288276289303296296

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID2431
Frequency (Hz)39400000258000003260000046200000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)42.7541.0041.5043.25
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts1000
T4 Timeouts0000

Upstream Burst  Req(1) Init Maint(3) Per Maint(4) Adv Short(9) Adv Long(10) Adv UGS(11)

Modulation Type16QAMQPSK16QAM64QAM64QAM16QAM
Differential EncodingOFFOFFOFFOFFOFFOFF
Preamble Length56640384104104104
Preamble Value Offset65200716716716
FEC Error Correction (T)05510165
FEC Codeword Information Bytes (K)1634348122386
Maximum Burst Size0003255255
Guard Time Size84848888
Last Codeword LengthFixedFixedFixedShortenedShortenedShortened
Scrambler On/OffONONONONONON

General Configuration

Network AccessAllowed
Maximum Number of CPEs1
Baseline PrivacyEnabled
DOCSIS ModeEuroDOCSIS 3.0
Config File 

Primary Downstream Service Flow

SFID1870
Max Traffic Rate230000061 bps
Max Traffic Burst42600 bytes
Min Traffic Rate0 bps

Primary Upstream Service Flow

SFID1869
Max Traffic Rate22000061 bps
Max Traffic Burst42600 bytes
Min Traffic Rate0 bps
Max Concatenated Burst42600 bytes
Scheduling TypeBest Effort

Network Log

First TimeLast TimePriorityError NumberDescription
07/09/2021 07:56:38 GMT07/09/2021 07:56:38 GMTError (4)68010302DHCP WAN IP - 81.98.216.104
07/09/2021 07:55:34 GMT07/09/2021 07:55:34 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
06/09/2021 20:21:54 GMT06/09/2021 20:21:54 GMTWarning (5)66050310Auth Success - Web login successful.
06/09/2021 19:41:14 GMT06/09/2021 19:41:14 GMTWarning (5)66050310Auth Success - Web login successful.
06/09/2021 15:38:42 GMT06/09/2021 15:38:42 GMTWarning (5)66050310Auth Success - Web login successful.
06/09/2021 11:11:55 GMT06/09/2021 11:11:55 GMTError (4)68010302DHCP WAN IP - 81.98.216.104
06/09/2021 11:10:49 GMT06/09/2021 11:10:49 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
05/09/2021 12:11:01 GMT05/09/2021 12:11:01 GMTError (4)68010302DHCP WAN IP - 81.98.216.104
05/09/2021 12:09:58 GMT05/09/2021 12:09:58 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
04/09/2021 01:38:48 GMT04/09/2021 01:38:48 GMTWarning (5)66050310Auth Success - Web login successful.
03/09/2021 22:59:33 GMT03/09/2021 22:59:33 GMTError (4)68010300DHCP RENEW WARNING - Field invalid in response v4 option
31/08/2021 10:59:27 GMT31/08/2021 10:59:27 GMTError (4)68010300DHCP RENEW WARNING - Field invalid in response v4 option
31/08/2021 10:49:34 GMT31/08/2021 10:49:34 GMTError (4)68000407TOD established
31/08/2021 10:30:23 GMT31/08/2021 10:30:23 GMTError (4)68010302DHCP WAN IP - 81.98.216.104
31/08/2021 10:29:42 GMT31/08/2021 10:29:42 GMTCritical (3)82000200No Ranging Response received - T3 time-out
31/08/2021 10:29:37 GMT31/08/2021 10:29:37 GMTCritical (3)82000200No Ranging Response received - T3 time-out
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kurtisdeakin
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Message 10 of 13
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Re: Paying for 200mbps, getting about 40-50.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/34a438a033d69e027ea1b59120dcec04efdf0507

The quality monitor doesn't seem to be working atm, I started it up the other night. Also it won't allow me to post any details from my hub, keeps telling me to correct the highlighted errors no matter how often I hit post, but nothing is highlighted.

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