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kurtisdeakin · ‎06-09-2021

Regardless of time of day or what else is connected to my "super" hub 2, i'm getting a quarter of the speed I'm paying for. The resolutions team told me to call Tech support while ignoring the information I gave. Thanks guys... I use a tp powerline to connect my pc to the router in the room below me. (Goes through the plug sockets and uses the wiring in the house.) I used this same set up at my previous home with Virgin and speeds were fine. Here, though, they're as stated, and the wifi is even worse. Any help or suggestions? Last week we lost all net for 5 days, I'm wondering if this is a by product of that incident?

Ernie_C · ‎06-09-2021

…but the wiring is different and is likely the reason for your poor performance from the powerline.

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kurtisdeakin · ‎06-09-2021

Wifi on my phone is about 18mbps and that's not wiring. In fact it's worse tonight, about 8mbps. I also used to be in this house (moved back in to help look after elderly parent with alzheimers) and my speeds were never this bad.

lotharmat · ‎07-09-2021

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!

------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

jpeg1 · ‎07-09-2021

Are the two floors in this house on the same ring main? If they are on separate circuits then the powerline devices will give poor connections.

Have you tested with an ethernet connection to see if you are receiving the contract speeds?

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

kurtisdeakin · ‎07-09-2021

Ok that's all the info! I think lol Hope that helps somebody. And I did try a quality monitor the other night, but I think I must have done something wrong...

https://www.thinkbroadband.com/broadband/monitoring/quality/share/34a438a033d69e027ea1b59120dcec04efdf0507

Information

Cable Modem	EuroDOCSIS 3.0 Compliant
Serial Number	3BW133UP046B8
Boot Code Version	PSPU-Boot 1.0.20.1356
Software Version	V1.01.35
Hardware Version	3.11
CA Key	Installed

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	138750000	Locked
Ranged Upstream Channel (Hz)	39400000	Success
Provisioning State	OK	Operational

Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)	138750000	146750000	154750000	162750000	170750000	178750000	186750000	194750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Channel ID	1	2	3	4	5	6	7	8
Modulation	256QAM	256QAM	256QAM	256QAM	256QAM	256QAM	256QAM	256QAM
Symbol Rate (Msym/sec)	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000
Interleave Depth	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17
Power Level (dBmV)	3.06	3.33	3.52	3.25	3.43	3.17	3.03	3.29
RxMER (dB)	36.17	36.39	36.39	36.39	36.84	37.09	36.84	37.09
Pre RS Errors

1462	1581	355	576	294	315	302	304
Post RS Errors

295

302

288

276

289

303

296

Upstream US-1 US-2 US-3 US-4

Channel Type	2.0	2.0	2.0	2.0
Channel ID	2	4	3	1
Frequency (Hz)	39400000	25800000	32600000	46200000
Ranging Status	Success	Success	Success	Success
Modulation	64QAM	64QAM	64QAM	64QAM
Symbol Rate (Sym/sec)	5120000	5120000	5120000	5120000
Mini-Slot Size	2	2	2	2
Power Level (dBmV)	42.75	41.00	41.50	43.25
T1 Timeouts	0	0	0	0
T2 Timeouts	0	0	0	0
T3 Timeouts	1	0	0	0
T4 Timeouts	0	0	0	0

Upstream Burst Req(1) Init Maint(3) Per Maint(4) Adv Short(9) Adv Long(10) Adv UGS(11)

Modulation Type	16QAM	QPSK	16QAM	64QAM	64QAM	16QAM
Differential Encoding	OFF	OFF	OFF	OFF	OFF	OFF
Preamble Length	56	640	384	104	104	104
Preamble Value Offset	652	0	0	716	716	716
FEC Error Correction (T)	0	5	5	10	16	5
FEC Codeword Information Bytes (K)	16	34	34	81	223	86
Maximum Burst Size	0	0	0	3	255	255
Guard Time Size	8	48	48	8	8	8
Last Codeword Length	Fixed	Fixed	Fixed	Shortened	Shortened	Shortened
Scrambler On/Off	ON	ON	ON	ON	ON	ON

General Configuration

Network Access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	EuroDOCSIS 3.0
Config File

Primary Downstream Service Flow

SFID	1870
Max Traffic Rate	230000061 bps
Max Traffic Burst	42600 bytes
Min Traffic Rate	0 bps

Primary Upstream Service Flow

SFID	1869
Max Traffic Rate	22000061 bps
Max Traffic Burst	42600 bytes
Min Traffic Rate	0 bps
Max Concatenated Burst	42600 bytes
Scheduling Type	Best Effort

Network Log

First Time	Last Time	Priority	Error Number	Description
07/09/2021 07:56:38 GMT	07/09/2021 07:56:38 GMT	Error (4)	68010302	DHCP WAN IP - 81.98.216.104
07/09/2021 07:55:34 GMT	07/09/2021 07:55:34 GMT	Error (4)	68000407	TOD established
Time Not Established	Time Not Established	Critical (3)	82000200	No Ranging Response received - T3 time-out
Time Not Established	Time Not Established	Notice (6)	84000510	Downstream Locked Successfully
06/09/2021 20:21:54 GMT	06/09/2021 20:21:54 GMT	Warning (5)	66050310	Auth Success - Web login successful.
06/09/2021 19:41:14 GMT	06/09/2021 19:41:14 GMT	Warning (5)	66050310	Auth Success - Web login successful.
06/09/2021 15:38:42 GMT	06/09/2021 15:38:42 GMT	Warning (5)	66050310	Auth Success - Web login successful.
06/09/2021 11:11:55 GMT	06/09/2021 11:11:55 GMT	Error (4)	68010302	DHCP WAN IP - 81.98.216.104
06/09/2021 11:10:49 GMT	06/09/2021 11:10:49 GMT	Error (4)	68000407	TOD established
Time Not Established	Time Not Established	Notice (6)	84000510	Downstream Locked Successfully
05/09/2021 12:11:01 GMT	05/09/2021 12:11:01 GMT	Error (4)	68010302	DHCP WAN IP - 81.98.216.104
05/09/2021 12:09:58 GMT	05/09/2021 12:09:58 GMT	Error (4)	68000407	TOD established
Time Not Established	Time Not Established	Notice (6)	84000510	Downstream Locked Successfully
04/09/2021 01:38:48 GMT	04/09/2021 01:38:48 GMT	Warning (5)	66050310	Auth Success - Web login successful.
03/09/2021 22:59:33 GMT	03/09/2021 22:59:33 GMT	Error (4)	68010300	DHCP RENEW WARNING - Field invalid in response v4 option
31/08/2021 10:59:27 GMT	31/08/2021 10:59:27 GMT	Error (4)	68010300	DHCP RENEW WARNING - Field invalid in response v4 option
31/08/2021 10:49:34 GMT	31/08/2021 10:49:34 GMT	Error (4)	68000407	TOD established
31/08/2021 10:30:23 GMT	31/08/2021 10:30:23 GMT	Error (4)	68010302	DHCP WAN IP - 81.98.216.104
31/08/2021 10:29:42 GMT	31/08/2021 10:29:42 GMT	Critical (3)	82000200	No Ranging Response received - T3 time-out
31/08/2021 10:29:37 GMT	31/08/2021 10:29:37 GMT	Critical (3)	82000200	No Ranging Response received - T3 time-out

kurtisdeakin · ‎07-09-2021

Ah... I'm upstairs in a conversion so unlikely to be same circuit, I hadn't thought about that. Moving my pc into the room with the router would be very difficult and I was hoping to avoid it if at all possible. It's my elder father's bedroom, not a large room, and he has alzheimers.... it's not ideal. Was going to do a test with a friends laptop when he pops down to me. Any wifi test with my phone has been disappointingly slow.

Ernie_C · ‎07-09-2021

As per post 2, the powerline is your issue.

The WiFi is a different issue and as requested you need to first check the performance to the modem by advising the router information.

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kurtisdeakin · ‎07-09-2021

https://www.thinkbroadband.com/broadband/monitoring/quality/share/34a438a033d69e027ea1b59120dcec04ef...

So I tried a broadband monitor, don't think it's working correctly though lol

Information

Cable Modem	EuroDOCSIS 3.0 Compliant
Serial Number	3BW133UP046B8
Boot Code Version	PSPU-Boot 1.0.20.1356
Software Version	V1.01.35
Hardware Version	3.11
CA Key	Installed

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	138750000	Locked
Ranged Upstream Channel (Hz)	39400000	Success
Provisioning State	OK	Operational

Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)	138750000	146750000	154750000	162750000	170750000	178750000	186750000	194750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Channel ID	1	2	3	4	5	6	7	8
Modulation	256QAM	256QAM	256QAM	256QAM	256QAM	256QAM	256QAM	256QAM
Symbol Rate (Msym/sec)	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000
Interleave Depth	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17
Power Level (dBmV)	2.94	3.23	3.38	3.11	3.31	3.04	2.93	3.18
RxMER (dB)	36.17	36.39	36.39	36.39	36.84	37.09	36.84	37.09
Pre RS Errors

1481	1599	357	586	294	315	302	304
Post RS Errors

295

302

288

276

289

303

296

Upstream US-1 US-2 US-3 US-4

Channel Type	2.0	2.0	2.0	2.0
Channel ID	2	4	3	1
Frequency (Hz)	39400000	25800000	32600000	46200000
Ranging Status	Success	Success	Success	Success
Modulation	64QAM	64QAM	64QAM	64QAM
Symbol Rate (Sym/sec)	5120000	5120000	5120000	5120000
Mini-Slot Size	2	2	2	2
Power Level (dBmV)	42.75	41.00	41.50	43.25
T1 Timeouts	0	0	0	0
T2 Timeouts	0	0	0	0
T3 Timeouts	1	0	0	0
T4 Timeouts	0	0	0	0

Upstream Burst Req(1) Init Maint(3) Per Maint(4) Adv Short(9) Adv Long(10) Adv UGS(11)

Modulation Type	16QAM	QPSK	16QAM	64QAM	64QAM	16QAM
Differential Encoding	OFF	OFF	OFF	OFF	OFF	OFF
Preamble Length	56	640	384	104	104	104
Preamble Value Offset	652	0	0	716	716	716
FEC Error Correction (T)	0	5	5	10	16	5
FEC Codeword Information Bytes (K)	16	34	34	81	223	86
Maximum Burst Size	0	0	0	3	255	255
Guard Time Size	8	48	48	8	8	8
Last Codeword Length	Fixed	Fixed	Fixed	Shortened	Shortened	Shortened
Scrambler On/Off	ON	ON	ON	ON	ON	ON

General Configuration

Network Access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	EuroDOCSIS 3.0
Config File

Primary Downstream Service Flow

SFID	1870
Max Traffic Rate	230000061 bps
Max Traffic Burst	42600 bytes
Min Traffic Rate	0 bps

Primary Upstream Service Flow

SFID	1869
Max Traffic Rate	22000061 bps
Max Traffic Burst	42600 bytes
Min Traffic Rate	0 bps
Max Concatenated Burst	42600 bytes
Scheduling Type	Best Effort

Network Log

First Time	Last Time	Priority	Error Number	Description
07/09/2021 07:56:38 GMT	07/09/2021 07:56:38 GMT	Error (4)	68010302	DHCP WAN IP - 81.98.216.104
07/09/2021 07:55:34 GMT	07/09/2021 07:55:34 GMT	Error (4)	68000407	TOD established
Time Not Established	Time Not Established	Critical (3)	82000200	No Ranging Response received - T3 time-out
Time Not Established	Time Not Established	Notice (6)	84000510	Downstream Locked Successfully
06/09/2021 20:21:54 GMT	06/09/2021 20:21:54 GMT	Warning (5)	66050310	Auth Success - Web login successful.
06/09/2021 19:41:14 GMT	06/09/2021 19:41:14 GMT	Warning (5)	66050310	Auth Success - Web login successful.
06/09/2021 15:38:42 GMT	06/09/2021 15:38:42 GMT	Warning (5)	66050310	Auth Success - Web login successful.
06/09/2021 11:11:55 GMT	06/09/2021 11:11:55 GMT	Error (4)	68010302	DHCP WAN IP - 81.98.216.104
06/09/2021 11:10:49 GMT	06/09/2021 11:10:49 GMT	Error (4)	68000407	TOD established
Time Not Established	Time Not Established	Notice (6)	84000510	Downstream Locked Successfully
05/09/2021 12:11:01 GMT	05/09/2021 12:11:01 GMT	Error (4)	68010302	DHCP WAN IP - 81.98.216.104
05/09/2021 12:09:58 GMT	05/09/2021 12:09:58 GMT	Error (4)	68000407	TOD established
Time Not Established	Time Not Established	Notice (6)	84000510	Downstream Locked Successfully
04/09/2021 01:38:48 GMT	04/09/2021 01:38:48 GMT	Warning (5)	66050310	Auth Success - Web login successful.
03/09/2021 22:59:33 GMT	03/09/2021 22:59:33 GMT	Error (4)	68010300	DHCP RENEW WARNING - Field invalid in response v4 option
31/08/2021 10:59:27 GMT	31/08/2021 10:59:27 GMT	Error (4)	68010300	DHCP RENEW WARNING - Field invalid in response v4 option
31/08/2021 10:49:34 GMT	31/08/2021 10:49:34 GMT	Error (4)	68000407	TOD established
31/08/2021 10:30:23 GMT	31/08/2021 10:30:23 GMT	Error (4)	68010302	DHCP WAN IP - 81.98.216.104
31/08/2021 10:29:42 GMT	31/08/2021 10:29:42 GMT	Critical (3)	82000200	No Ranging Response received - T3 time-out
31/08/2021 10:29:37 GMT	31/08/2021 10:29:37 GMT	Critical (3)	82000200	No Ranging Response received - T3 time-out

kurtisdeakin · ‎07-09-2021

https://www.thinkbroadband.com/broadband/monitoring/quality/share/34a438a033d69e027ea1b59120dcec04efdf0507

The quality monitor doesn't seem to be working atm, I started it up the other night. Also it won't allow me to post any details from my hub, keeps telling me to correct the highlighted errors no matter how often I hit post, but nothing is highlighted.

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Paying for 200mbps, getting about 40-50.