Paying for 1TB only getting 400GB

[jpd1982jpd]

I’m having issues with broadband speeds from day one of installation. Meant to be getting 1TB  and only getting 400GB (on a good day) every time I call virgin they cut me off and never call back even if I ask them when the call starts. I am happy with the speed but not happy that I’m paying for more than twice the speed I’m getting. What do I do? I can’t speak to virgin to resolve the issue as they always cut me off. I haven’t got the time for all this…. Having to keep chasing them is time consuming and soul destroying when you get cut off after 20-30 minutes

[jbrennand]

do you mean you have the 1GB package (not TB!) and are getting 400 Mbps (not 400 GB)?

Are you testing on wifi or ethernet cable connected devices?

[Vikki_M]

Hi @jpd1982jpd

Thank you for your post and welcome to our community.

I am sorry to hear you are having some speed issues. 

Could you run a hard wired speed test please and post the results for us?

Please also check here for any local outages 

Please pop back to us when you can.

[legacy1]

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@jpd1982jpd wrote:

I am happy with the speed but not happy that I’m paying for more than twice the speed I’m getting. 

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🤔