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MrBrain207
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Paying for 100mb - getting less than 30mb

Hi,

A few months after being installed, my internet speed is now only hitting 20-30mb despite being 100mb.

I've already tried rebooting the router, repositioning it, hard resetting and changing channels (auto and manual) etc, etc.

I'm convinced that there's either a problem with the hub or the up/downstream since the install. Is anyone from tech services with VM able to assist me?

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
266750000
Locked
Ranged Upstream Channel (Hz)
53700000
Locked

Provisioning State

Online

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1266750000537256 qam17
213875000010.537256 qam1
314675000010.137256 qam2
41547500001037256 qam3
51627500009.538256 qam4
61707500009.538256 qam5
71787500008.838256 qam6
81867500008.637256 qam7
91947500007.937256 qam8
102027500007.137256 qam9
112107500006.837256 qam10
122187500006.137256 qam11
13226750000637256 qam12
142347500005.537256 qam13
152427500005.537256 qam14
16250750000537256 qam15
172587500005.137256 qam16
182747500004.937256 qam18
192827500004.537256 qam19
202907500004.537256 qam20
212987500004.836256 qam21
223067500004.637256 qam22
233147500004.437256 qam23
24322750000437256 qam24

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.677070
2Locked37.625064
3Locked37.640399
4Locked37.6260295
5Locked38.63692244
6Locked38.610941
7Locked38.611730
8Locked37.3350217
9Locked37.6150819
10Locked37.619700
11Locked37.661930
12Locked37.647602
13Locked37.3145980
14Locked37.669940
15Locked37.663560
16Locked37.3105360
17Locked37.3128970
18Locked37.643910
19Locked37.3100580
20Locked37.3137850
21Locked36.6370490
22Locked37.677680
23Locked37.374970
24Locked37.376410

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1537000004.25512064 qam6
2603000004.275512064 qam5
3462000004.2512064 qam7
4394000004.2512064 qam8

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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DJ_Shadow1966
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Re: Paying for 100mb - getting less than 30mb

Hello

Your downstream power levels are too high a a few channels, you are going to need an engineer to resolve.

I have escalated to the VM forum team, somebody will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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MrBrain207
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Re: Paying for 100mb - getting less than 30mb

Brilliant, thanks very much!

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Tom_F
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Re: Paying for 100mb - getting less than 30mb

Hi MrBrain207, thanks for your post.

 

Apologies for the problems you've had with your internet speed. I've taken a look from here but I'm not certain I'm looking at the right hub/connection - so please get back to me via PM so we can confirm a few details and assist further. 

 

Tom

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