Partial Service DS only

[s0ul]

Hi Am getting Partial Service DS only, I have done speed tests and am only getting 0.19mbps. I see from other posts that will need an engineer visit, I have done all the resets and restarts but still same have also done the tests from virgins end for them to say there is no fault all is good...but it ain't Cable Modem Status Item Status Comments Acquired Downstream Channel (Hz) 331000000 Locked Ranged Upstream Channel (Hz) 23600000 Locked Provisioning State Online Welcome back! Sign in to view or modify your Hub 3.0 settings. Password Router status Status Downstream Upstream Configuration Network Log Refresh data Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 331000000 -2.7 38 256 qam 25 2 339000000 -3.7 38 256 qam 26 3 347000000 -5.2 38 256 qam 27 4 355000000 -6.9 38 256 qam 28 5 363000000 -8.4 37 256 qam 29 6 371000000 -10.5 36 256 qam 30 7 379000000 -13.5 33 256 qam 31 8 387000000 -16.4 32 256 qam 32 9 395000000 -16.5 32 256 qam 33 10 403000000 -16.9 31 256 qam 34 11 411000000 -18.2 30 256 qam 35 12 419000000 -20 29 256 qam 36 13 427000000 -21.4 28 256 qam 37 14 435000000 -23.5 26 256 qam 38 15 467000000 -25.8 24 256 qam 0 16 475000000 -26.7 24 256 qam 0 17 499000000 -23.3 26 256 qam 46 18 507000000 -20.8 28 256 qam 47 19 515000000 -19.5 29 256 qam 48 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 38.6 742 0 2 Locked 38.9 1030 0 3 Locked 38.9 2173 0 4 Locked 38.9 4102 0 5 Locked 37.3 6263 0 6 Locked 36.3 11290 0 7 Locked 33.8 54950 0 8 Locked 32.3 1973817 0 9 Locked 32.3 2507869 0 10 Locked 31.9 5363095 0 11 Locked 30.5 62632063 0 12 Locked 29 292695306 48 13 Locked 28 434983321 557371 14 Locked 26.3 52519514 406132379 15 Locked 24.9 3190 125752592 16 Locked 24.1 251 11568339 17 Locked 26.4 242637482 215895856 18 Locked 28.6 283022832 126 19 Locked 29.8 79227150 0 Router status Status Downstream Upstream Configuration Network Log Refresh data Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 23600000 50.5 5120 64 qam 10 2 43100000 50.5 5120 64 qam 6 3 30100000 50 5120 64 qam 8 4 49600000 51 5120 64 qam 5 5 36600000 50.3 5120 64 qam 7 Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 2 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 5 ATDMA 0 0 0 0 data General Configuration Network access Allowed Maximum Number of CPEs 1 Baseline Privacy Enabled DOCSIS Mode Docsis30 Config file cmreg-vmdg505-bbt062-b.cm Primary Downstream Service Flow SFID 567470 Max Traffic Rate 402500089 Max Traffic Burst 42600 Min Traffic Rate 0 Primary Upstream Service Flow SFID 567469 Max Traffic Rate 38500089 Max Traffic Burst 42600 Router status Status Downstream Upstream Configuration Network Log Refresh data Network Log Time Priority Description 16/03/2023 17:09:38 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 16/03/2023 17:09:37 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 16/03/2023 16:44:43 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 16/03/2023 16:44:43 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 16/03/2023 16:44:29 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 16/03/2023 16:44:29 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 16/03/2023 16:23:17 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 16/03/2023 16:23:16 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 16/03/2023 16:19:22 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 16/03/2023 16:19:22 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 16/03/2023 16:03:18 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 16/03/2023 16:03:18 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 16/03/2023 16:00:39 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 16/03/2023 16:00:38 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 16/03/2023 15:54:58 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 16/03/2023 15:54:57 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 16/03/2023 15:52:35 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;

[Client62]

Faults or Outage

"Partial Service DS only"  - sounds like a service issue that would affect the folks local to you.

Check for a known local fault on 0800 561 0061 - it is an automated service

You may need to be the first to report this fault.

[s0ul]

Have done that and there are no faults in area

[Zach_R]

Hi @s0ul,

Thank you for your posts and welcome back to our community forums. We're here to help.

I'm so sorry to hear you're facing some connection issues recently. I've just checked over things on our systems and I'm unable to detect any faults currently. Are things any better for you today?

Thanks,
 

[jpeg1]

According to the data in your first post the downstream signal levels are very low. This could be due to a cable fault or loose connection.

Check that the coax connections are all fitting properly.