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Painfully slow Broadband Speed

Extremely Slow Broadband after Upgrade

Hi,

After upgrading to M500 broadband the speed of my service has gone the other way, I have performed several speed tests using different speed checkers sites and they are all saying that my broadband speed is barely above 20Mb. I've re-set my hub but nothing has changed, any help would be welcome.

Thanks

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Re: Painfully slow Broadband Speed

Are you testing with Wi-Fi or ethernet cable connected device ?

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Painfully slow Broadband Speed

Thanks for the help and tips. I've done the test with think broadband, the link is below.

https://www.thinkbroadband.com/speedtest/1599765537144917855

 

Thanks

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Re: Painfully slow Broadband Speed

Router Details part 1

 
Downstream bonded channels
 
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12430000000.240256 qam14
2139000000038256 qam1
3147000000038256 qam2
41550000000.238256 qam3
5163000000038256 qam4
6171000000038256 qam5
7179000000038256 qam6
81870000000.238256 qam7
91950000000.238256 qam8
10203000000038256 qam9
11211000000038256 qam10
12219000000038256 qam11
132270000000.240256 qam12
142350000000.240256 qam13
152510000000.440256 qam15
162590000000.240256 qam16
172670000000.440256 qam17
182750000000.240256 qam18
192830000000.240256 qam19
202910000000.440256 qam20
212990000000.938256 qam21
22307000000140256 qam22
23315000000140256 qam23
243230000001.240256 qam24


Downstream bonded channels
 
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.970
2Locked38.600
3Locked38.670
4Locked38.960
5Locked38.970
6Locked38.670
7Locked38.960
8Locked38.630
9Locked38.940
10Locked38.950
11Locked38.960
12Locked38.960
13Locked40.960
14Locked40.360
15Locked40.350
16Locked40.360
17Locked40.350
18Locked40.360
19Locked40.360
20Locked40.350
21Locked38.960
22Locked40.380
23Locked40.950
24Locked40.950

 

Upstream bonded channels
 
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1462000393.525512064 qam11
2394000563.525512064 qam12
3536999593.675512064 qam10
4602999833.525512064 qam9



Upstream bonded channels
 
Channel          Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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Re: Painfully slow Broadband Speed

Router Details Part 2

Network Log

Time Priority Description

04/09/2020 21:23:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2020 15:38:3noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2020 15:38:3ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2020 03:57:20ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2020 20:40:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2020 16:16:41ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2020 14:47:58Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2020 03:45:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2020 02:19:17Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2020 02:19:17criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2020 02:19:17Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2020 04:43:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2020 02:38:39noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2020 02:38:39ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/08/2020 19:48:58ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/08/2020 18:23:17Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/08/2020 18:23:17criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/08/2020 18:23:17Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/08/2020 18:23:13criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/08/2020 18:23:13Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Painfully slow Broadband Speed


@bswvilla wrote:

Thanks for the help and tips. I've done the test with think broadband, the link is below.

https://www.thinkbroadband.com/speedtest/1599765537144917855

 

Thanks


No, that was a speed test, a Broadband Quality Monitor (BQM) if it's working well looks like

My Broadband Ping - New monitor

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Re: Painfully slow Broadband Speed

My apologies, BMQ below

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0a3c776469dcdfd9310a672497842f21f0088c69-10-09-2020

 

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Re: Painfully slow Broadband Speed

Hi bswvilla,

 

Thanks for your post. 


I'm sorry that you're having problems with your broadband speeds. I can appreciate that you'd like to get this fixed as soon as possible. 

 

I've had a look at the BQM you've posted, but I'd need some more information from you. 

 

Can you please remove all wireless devices and leave just one wired connection from 8pm tonight for 24 hours. Then post the link back here so it can give us some more detail. 

 

Once we have that, we'll be able to help better.

 

Thanks

 

Melissa

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Re: Painfully slow Broadband Speed


@bswvilla wrote:

My apologies, BMQ below

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0a3c776469dcdfd9310a672497842f21f0088c69-10-09-2020

 


That is a snapshot, you need to post a 'Live Link'.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Painfully slow Broadband Speed

Hi,

Live BMQ link

https://www.thinkbroadband.com/broadband/monitoring/quality/share/28085329e5ee11b07a8f134defb0e8fd55af469e

 

This afternoon I connected directly to the hub via ethernet cable and did another speed test and I was getting over 500Mb, I disconnected the cable and on Wifi even though I was 2ft m away from the router this dropped down to 50Mb. I know that you lose a chunk of speed using Wifi but losing 90% is strange. I have my Wifi split with 2.4GHz and 5GHz and use mainly 2.4GHz downstairs. I switched over to 5GHz and re-did the speed test and was getting just under 300Mb. 

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