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recalluk
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PacketLoss on M650 (UOmph)

For the last few days I have started to get packet loss on my connection. Its fairly new (1 yr) FTTP connection and up until now had been flawless.


I started back on @27th and then stopped but seems to have returned on the 4th. Although not huge it very noticeable on Voip when working from home and gaming.

Speed tests seem to indicate issue is on the upstream side as then it kicks in upload halves.

Ookla reports between 2 and 5% loss and BQM is also showing it :

BQM 

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recalluk
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Re: PacketLoss on M650 (UOmph)

Time Priority Description

08/08/2021 04:51:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/08/2021 23:19:11Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 10:50:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 09:58:18criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 09:56:46Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 09:56:20Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 09:56:19criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 02:01:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/08/2021 07:52:9criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/08/2021 07:52:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/08/2021 07:52:9criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/08/2021 07:52:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2021 21:44:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2021 14:20:57noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2021 14:20:57ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2021 17:04:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2021 02:20:56noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2021 02:20:56ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2021 04:25:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2021 14:20:55noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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recalluk
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Re: PacketLoss on M650 (UOmph)

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000002.740256 qam25
22030000003.540256 qam9
32110000003.240256 qam10
4219000000340256 qam11
52270000003.240256 qam12
6235000000340256 qam13
7243000000340256 qam14
8251000000340256 qam15
92590000002.740256 qam16
102670000002.940256 qam17
112750000002.440256 qam18
122830000002.240256 qam19
132910000002.240256 qam20
142990000002.440256 qam21
153070000002.440256 qam22
163150000002.440256 qam23
173230000002.240256 qam24
183390000002.240256 qam26
193470000002.740256 qam27
20355000000240256 qam28
213630000002.440256 qam29
223710000002.240256 qam30
233790000002.540256 qam31
243870000002.240256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.350
2Locked40.960
3Locked40.350
4Locked40.360
5Locked40.950
6Locked40.350
7Locked40.340
8Locked40.350
9Locked40.300
10Locked40.350
11Locked40.950
12Locked40.360
13Locked40.3110
14Locked40.940
15Locked40.350
16Locked40.340
17Locked40.300
18Locked40.300
19Locked40.900
20Locked40.900
21Locked40.330
22Locked40.900
23Locked40.350
24Locked40.960

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370001233512064 qam10
23940007833512064 qam12
34619999833512064 qam11
46029998633512064 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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recalluk
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Re: PacketLoss on M650 (UOmph)

And just like that its back to normal again .. hmmm..
All good and 0% loss again.

Joys of intermittent faults !
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Ashleigh_C
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Re: PacketLoss on M650 (UOmph)

Hi there @recalluk 

 

Thank you so much for your post and I am so sorry to see you have had these issues with your connection! 

 

I'm very glad to hear it now appears to be back to normal, but are you able to monitor this for us over the next few days just to make sure? Should there be any further issues I'd be more than happy to take a look again for you! 

 

Thank you

Ash_C
Forum Team



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