I've been having issues with packet loss. It started 3 days ago with a tiny amount and every day it's slowly and steadily been getting worse with it spiking around 20% today. There are no large downloads nor tons of streaming going on; and rebooting the SH4 doesn't seem to help. I'm on the 1G service.
Any ideas? The connection has been ok prior to this. I have BQMs graphs that show this; e.g. this is todays -
That looks like potential oversubscribing in your area.. The loss seems to mostly be occuring at what would be considered "peak time" and the latency spikes could also be due to this. or again oversubscription..
What were you doing with your connection over the time period specified? Were you connected to any online/gaming services, VPNs, etc? Do you have anything like this running in the background that you're unaware of, or anyone at home using things like Steam, Epic, Netflix and so on?
Personally i'm on M500, even though i can apparently get up to 654, but we don't have Gigabit in this area probably for this reason. I don't mean to deflect blame from VM, but if everyone including them are having to run on Open Reach fiber, no wonder its so difficult to get them to do anything (BT Open Reach won the monopoly on fiber supply for the UK) but i hoped Virgin had their own system! Seems they'll have to be renting or buying it from them.
Thanks for the insights, but we've been doing nothing out of the ordinary on our connection; the same as most days but we normally don't see this packet loss. Also, it's persistent through the night, when the connection is obviously less busy.
What's strange is that it builds over time. Three days ago it was barely registering, then it became 1%, 2% 3% 5% etc.. over the days. If it were due to oversubscription I wouldn't expect the packet loss to fit this profile.
Can you post your Hub status and logs? Someone should be spot if there is a problem Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) Don't log in! Click on 'router status' Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).