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Lakes_guy
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Packet loss

I’m getting a lot of packet loss on my broadband.  It’s fine for a while but then goes up to 16% packet loss for a while, causing problems with video calls - we’re working from home and have to do a lot of these.

I’ve got a SamKnows white box which plugs into the router via a network cable and runs tests once per hour.  Looking at the logs there’s no pattern to when it happens - it can be anytime night or day.  I’ve done a factory reset on the router (a virgin hub 3), tried putting it into modem mode with another router, bought new network cables, and am out of ideas now.  The service test on the Virgin website says there aren’t any problems.

is there anything else we can do?

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carl_pearce
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Re: Packet loss


@Lakes_guy wrote:

I’m getting a lot of packet loss on my broadband.  It’s fine for a while but then goes up to 16% packet loss for a while, causing problems with video calls - we’re working from home and have to do a lot of these.

I’ve got a SamKnows white box which plugs into the router via a network cable and runs tests once per hour.  Looking at the logs there’s no pattern to when it happens - it can be anytime night or day.  I’ve done a factory reset on the router (a virgin hub 3), tried putting it into modem mode with another router, bought new network cables, and am out of ideas now.  The service test on the Virgin website says there aren’t any problems.

is there anything else we can do?


Create a BQM and post the live link.

Lakes_guy
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Re: Packet loss

Sure, here it is: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a98fd3d2504254779602158950a73badb1036fe2
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Lakes_guy
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Re: Packet loss

Lakes_guy_0-1611413799675.png

Also, this is from the Sam Knows monitoring tool I mentioned (Dashboard - SamKnows One)

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