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kim_casey3
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Packet loss problems

I've been running a BQM it seems almost every other day our internet is having packet loss problems.

c0690eb1e7c30fc106fc390be31128bd4ff47831-10-11-2021.pngc0690eb1e7c30fc106fc390be31128bd4ff47831-12-11-2021.pnge8eab4fb9aac739f994840d275fb491f4eeb595e-13-11-2021.png

They don't seem very big on here but they make playing games impossible and discord shows package loss between 40-70%. A family member needs the internet to be stable since he plays professional R6

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kim_casey3
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Re: Packet loss problems

Todays packet loss was happening from around 10pm and still ongoing while I write this at 12pm but the BQM chart doesn't seem to pick it up.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/176abe7db285bdd53ed31bdb2e3a3a841d5102e0

 

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kim_casey3
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Re: Packet loss problems

Here is my discord at the moment

123132131.png

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Martin_N
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Re: Packet loss problems

Hi kim_casey3,

Thank you for your post. I'm very sorry to hear about the issue you're having with your broadband service. 

I have been able to locate your account and taken a look at your levels. 

It looks like you may need an engineer to investigate this. 

To confirm this what I will do is private message you.

^Martin

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Martin_N
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Re: Packet loss problems

Thank you for chatting with me over Private Message kim_casey3.

Please do let me know how the visit goes. 

If you do need to amend this at all you can do via your online account: https://virg.in/myvmapp

^Martin

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