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Packet loss / delays

Morty84
Tuning in

For the past month or so i have been getting what looks like packet loss of upto 25% while gaming. i have tried logging with BQM but the daily reports are showing 100% packet loss at certain times when it cant be as i'm still online. Tried the usual search on google but i may as well be trying to read another language. I contacted Virgin and they advised there was no issue.

Other than the packet loss there's delay when loading websites, stutters/freezing i'm guessing this is also down to packet loss also?  I've done a ping test in CMD prompt and get the following - 

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=21ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=21ms TTL=57
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=24ms TTL=57
Reply from 8.8.8.8: bytes=32 time=34ms TTL=57
Reply from 8.8.8.8: bytes=32 time=23ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=24ms TTL=57
Request timed out.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Request timed out.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=21ms TTL=57
Reply from 8.8.8.8: bytes=32 time=21ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Request timed out.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=21ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=25ms TTL=57
Reply from 8.8.8.8: bytes=32 time=22ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=22ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=27ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=25ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=21ms TTL=57
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Request timed out.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=21ms TTL=57
Reply from 8.8.8.8: bytes=32 time=21ms TTL=57
Reply from 8.8.8.8: bytes=32 time=24ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=23ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=24ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Request timed out.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=23ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=22ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=26ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=24ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=24ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=24ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=23ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=26ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=21ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=24ms TTL=57
Reply from 8.8.8.8: bytes=32 time=24ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=28ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=23ms TTL=57
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=22ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=21ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=21ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=25ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=22ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=21ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=22ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=21ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=23ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=23ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57

Ping statistics for 8.8.8.8:
Packets: Sent = 292, Received = 238, Lost = 54 (18% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 34ms, Average = 18ms

Below are the tables from BQM for the past couple of days - the issue i have with this is when i rung the test it auto finds my IP address which does not match my my PC is telling me and also on the virgin hub 3 i cant find my PC via IP address.

 

28/8/23

Morty84_0-1693335511856.png

27/8/23 - PC was online all day

Morty84_1-1693335556315.png

26/8/23 - online all day

Morty84_2-1693335598339.png

21/8/23 - when its showing the most data

Morty84_3-1693335643949.png

If anyone can shed some light or point me in the right direction that would be appreciated.

 

 

26 REPLIES 26

legacy1
Alessandro Volta

If its the hub I can see VM going "we have tested your connection and found nothing wrong" which there useless tests don't check Ethernet. 

---------------------------------------------------------------

Client62
Legend

I'm assuming your setup is like this :   ( i.e. no powerline adaptors / no network / etc ) 

Hub3 << cable >> Your Router << cable >> PC / Laptop

1) Start by being paranoid,  ping -n 100 127.0.0.1 - the result of pinging your PC / laptop should be  0% loss

2) then ping -n 100 IP of Your Router's menu  - the result should be  0% loss

3) Then ping -n 100 192.168.100.1 -  Pinging the Hub 3's menu IP  the result should be 0% loss

4) Then ping -n 100 the Public IP of the Hub - again we expect 0% loss

Use the link below to get the Public IP for your connection.
https://whatismyipaddress.com/

I don't have a router, it goes cable in from street to HUB 3 then ethernet from hub to PC. Results for the above - 

1) Ping statistics for 127.0.0.1:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

2) No router

3)Ping statistics for 192.168.100.1:
Packets: Sent = 100, Received = 77, Lost = 23 (23% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 6ms, Average = 1ms

4)Ping statistics:
Packets: Sent = 100, Received = 96, Lost = 4 (4% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 3ms, Average = 1ms

Results using a new Ethernet cable (same port) -

1)Ping statistics for 127.0.0.1:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

2) no router

3)I ran this 4 times first 3 i had 0% packet loss the the 4th got the below results 

Ping statistics for 192.168.100.1:
Packets: Sent = 100, Received = 84, Lost = 16 (16% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 2ms, Average = 1ms

4)Ping statistics:
Packets: Sent = 100, Received = 90, Lost = 10 (10% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 5ms, Average = 1ms

Client62
Legend

If your Hub 3 is in Router mode like ours,  ping -n 100 192.168.0.1

192.168.100.1 is the IP for the menu of a Hub 3 in Modem mode.

Run 2 tests - both older original ethernet

1st test

Ping statistics for 192.168.0.1:
Packets: Sent = 100, Received = 80, Lost = 20 (20% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 2ms, Average = 1ms

2nd test

Ping statistics for 192.168.0.1:
Packets: Sent = 100, Received = 77, Lost = 23 (23% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 2ms, Average = 1ms

Client62
Legend

For comparison, this is my HP Workstation with our Hub 3 in Router mode.
The NIC is an integrated Realtek 10/100/1000 device.
The network cable is a couple of meters of very humble Cat5a.

Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.0.1:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 4ms, Average = 1ms

I have a feeling its the router or the ports of the router, i'm running a cat8 10m cable from my hub to my PC just don't know where to go from here as like the previous post all virgin advise is there's no fault but there is. 

Morty84
Tuning in

Same test done on a laptop, new ethernet cable, ping -n 100 192.168.0.1 coming out with the same results at 22% packet loss, done over WIFI with 0% Packet loss. 

legacy1
Alessandro Volta

hub is likely faulty then unless your NIC is...

---------------------------------------------------------------

Excuse my dumbness but whats NIC?