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Packet loss / delays

Morty84
Tuning in

on ‎29-08-2023 20:02

For the past month or so i have been getting what looks like packet loss of upto 25% while gaming. i have tried logging with BQM but the daily reports are showing 100% packet loss at certain times when it cant be as i'm still online. Tried the usual search on google but i may as well be trying to read another language. I contacted Virgin and they advised there was no issue.

Other than the packet loss there's delay when loading websites, stutters/freezing i'm guessing this is also down to packet loss also?  I've done a ping test in CMD prompt and get the following - 

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=21ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=21ms TTL=57
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=24ms TTL=57
Reply from 8.8.8.8: bytes=32 time=34ms TTL=57
Reply from 8.8.8.8: bytes=32 time=23ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=24ms TTL=57
Request timed out.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Request timed out.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=21ms TTL=57
Reply from 8.8.8.8: bytes=32 time=21ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Request timed out.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=21ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=25ms TTL=57
Reply from 8.8.8.8: bytes=32 time=22ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=22ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=27ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=25ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=21ms TTL=57
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Request timed out.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=21ms TTL=57
Reply from 8.8.8.8: bytes=32 time=21ms TTL=57
Reply from 8.8.8.8: bytes=32 time=24ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=23ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=24ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Request timed out.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=23ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=22ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=26ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=24ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=24ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=24ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=23ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=26ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=21ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=24ms TTL=57
Reply from 8.8.8.8: bytes=32 time=24ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Request timed out.
Reply from 8.8.8.8: bytes=32 time=28ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=23ms TTL=57
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=22ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=21ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=21ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=25ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=22ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=21ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=22ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=21ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=23ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=17ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=23ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57

Ping statistics for 8.8.8.8:
Packets: Sent = 292, Received = 238, Lost = 54 (18% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 34ms, Average = 18ms

Below are the tables from BQM for the past couple of days - the issue i have with this is when i rung the test it auto finds my IP address which does not match my my PC is telling me and also on the virgin hub 3 i cant find my PC via IP address.

 

28/8/23

Morty84_0-1693335511856.png

27/8/23 - PC was online all day

Morty84_1-1693335556315.png

26/8/23 - online all day

Morty84_2-1693335598339.png

21/8/23 - when its showing the most data

Morty84_3-1693335643949.png

If anyone can shed some light or point me in the right direction that would be appreciated.

 

 

0 Kudos
26 REPLIES 26

legacy1
Alessandro Volta

‎29-08-2023 21:19 - edited ‎29-08-2023 21:21

Looks like you have a PC problem or bad Ethernet cable.

I take it the hub is in router mode? one other possibility is faulty ports on the hub run a ping -t 192.168.100.1 and see what you get 

---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

0 Kudos

Client62
Legend

on ‎29-08-2023 21:20

To test for packet loss :
https://www.samknows.com/realspeed/
Once the test begins click on: Run full test to see all the stats.

For a second opinion:
https://speed.cloudflare.com/

Pay close attention to the Hub Upstream and Downstream signal levels / SNR / Errors.

Check for a fault in you street via 0800 561 0061

BQM requires the Public IP of your Hub : https://whatismyipaddress.com/
What BQM does not reveal is where or why any events occur.

0 Kudos

Morty84
Tuning in
In response to legacy1

on ‎30-08-2023 08:10

Ping statistics for 192.168.100.1:
Packets: Sent = 92, Received = 72, Lost = 20 (21% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 2ms, Average = 1ms

0 Kudos

Morty84
Tuning in
In response to Client62

on ‎30-08-2023 08:27

Samknows didn't show anything but cloud fire did, the loss is very inconsistent -

Morty84_0-1693380110060.png

 

Morty84_1-1693380269382.png

 

0 Kudos

legacy1
Alessandro Volta
In response to Morty84

on ‎30-08-2023 11:31

try another PC and cable could be a PC problem, bad cable or bad ports on the hub

---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

0 Kudos

Morty84
Tuning in
In response to legacy1

on ‎30-08-2023 12:05

I got another cable thinking it was that at first same issue straight away, also tried different ports on the hub with the same issue. What i have noticed is that i have my PC hard wired and a laptop on WIFI  i seem to get email/teams notifications slightly faster on the laptop which i would expect the same if not slightly sooner on ethernet? There no option to try another PC and the laptop is WIFI only. I'll stick the other cable in for abit longer and run some CMD pings.

0 Kudos

legacy1
Alessandro Volta

on ‎30-08-2023 12:16

you can get one of these for the laptop

BENFEI Ethernet Adapter, USB 3.0 to RJ45 1000Mbps Gigabit LAN Adapter Compatible for MacBook, Surfac...

---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

Client62
Legend

on ‎30-08-2023 14:18

Ping statistics for 192.168.100.1:
Packets: Sent = 92, Received = 72, Lost = 20 (21% loss),

21% of ping lost before even leaving the house. Has your dog chewed the cables ?

0 Kudos

Morty84
Tuning in
In response to Client62

on ‎30-08-2023 16:02

Is that what it was pinging, my hub3? I'll try the new cable again this evening and test but pretty sure i got the same results and just went back to the old cable.

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