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Flashheart
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Packet loss at night

Put a similar post in Networking and Wifi, but nothing came of it, and my partner said it would be best to repost it here. From 6pm until 11am, I'm getting 30% packet loss, and my upload speed is around 0.2mbps or lower. Download is not affected. Here's the stats:

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)138750000146750000154750000162750000170750000178750000186750000194750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)-1.72-1.43-1.28-1.00-0.92-0.87-0.81-0.73
RxMER (dB)37.0937.3637.6437.3637.9437.9437.9437.94
Pre RS Errors22035816691912327510803597490873507924170441
Post RS Errors70356285562349554795401937083246
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Flashheart
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Re: Packet loss at night

Upstream US-1US-2US-3US-4Channel Type2.02.02.02.0Channel ID2341Frequency (Hz)53700000462000003940000060300000Ranging StatusSuccessSuccessSuccessSuccessModulation32QAM16QAM16QAM16QAMSymbol Rate (Sym/sec)5120000512000051200005120000Mini-Slot Size2222Power Level (dBmV)41.0041.5042.2540.96T1 Timeouts0000T2 Timeouts0000T3 Timeouts14186440T4 Timeouts0000

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Re: Packet loss at night

Network Log
First TimeLast TimePriorityError NumberDescription
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/09/2020 19:15:08 GMT13/09/2020 19:15:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
 
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Flashheart
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Re: Packet loss at night

Also, here's my BQM which has been like this for 7 days.

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Re: Packet loss at night

Got something come up online earlier saying they were going to fix the problem in the area (ID: F008399498). That was a lie for us, as our problem didn't get fixed at all. I could tell it was a lie too, because it was apparently "fixed" at 11am, conveniently when our internet's back up and running correctly. The lack of information on all fronts is what's really annoying. Both me and my partner use the internet predominantly during the times when it's been bad. Here's today's BQM to prove the problem hasn't gone away. My partner's put in a complaint too, just so it gets noticed by someone higher up. It's been over a week, we can't keep putting up with this for 17 hours a day.

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Andruser
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Re: Packet loss at night

The Network log and the BQM illustrate the problem, but the other data indicates no problem that I'm seeing in terms of power levels or noise.  Both BQM show a slightly noisy, but otherwise adequate connection 11am to 5pm, and outside that it is indeed unusable. This doesn't look related to local network congestion (which usually has a very different profile), but the underlying cause is presumably something that happens only from 5pm to 11am, but continuously during those hours.  Anything you can think of, either in the house or locally?

 

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DJ_Shadow1966
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Re: Packet loss at night

Hello

You also have some issues with your upstream as the channels are not synced properly.

I have escalated to the VM forum team, one of the VM staff will be along in this thread to resolve it for you.

Regards Mike

 

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