Virgin Media Community

[andrewcr]

Hi,

This evening I seem to be experiencing latency and packet loss. One of the hub upload channels is also on 32 qam:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	25800009	41	5120	64 qam	6
2	32599996	41	5120	32 qam	5
3	39400029	41	5120	64 qam	4
4	46199981	41	5120	64 qam	3

(Large red spike is hub restart)

Please can somebody take a look at this?

Thanks,

Andrew.

[newapollo]

Hi Andrew,

My BQM is almost identical to yours around the sametime  period you began having the issues. I didn't suffer any latency, packet loss or connection issues.

I'm in the Teesside area (in case it's a localised issue that's being picked up on the BQM)

I'm not sure if the actual BQM's are showing correct readings, or if it's a glitch.

The hourly spikes in my BQM is the hub 5 exchanging data with https://samknows.com/realspeed/ 

I did reboot my hub around 10pm which was picked up on the BQM.

hub 5 april 9th

[andrewcr]

Hi Dave,

I must admit that it does seem remarkably similar. However, I am based in the West Midlands so unless there is a widespread issue possibly it is coincidence?

Andrew.

[newapollo]

Hi again Andrew,

I've checked a few more forum posts with BQM's and they are all showing the same snapshot between around and 8 and 10pm so the BQM's were glitching and not showing our true connection details during that time period.

Go around and check all your connections and tighten them all, especailly the white coaxial cables and any isolators etc.

The from the Router Status page copy/paste 3 FULL sets of data onto here – from the Downstream, Upstream, & Network Logs pages so the tech guru's can have a closer look at your stats. You might see an error message when posting the network logs, just ignore that and press Post again and they should go through. 

[alphaomega16]

I had the exact same on my graph, it has started looking like that again from about 1pm today I am in Essex.

My live graph 

I have had a few errors pop up as well

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	1.000000	38.983261	QAM256	25
1	139000000	2.400002	38.605377	QAM256	1
2	147000000	2.700001	38.605377	QAM256	2
3	155000000	3.099998	38.605377	QAM256	3
4	163000000	2.700001	38.605377	QAM256	4
5	171000000	2.200001	38.605377	QAM256	5
6	179000000	2.099998	38.605377	QAM256	6
7	187000000	2.200001	38.605377	QAM256	7
8	195000000	2.200001	38.605377	QAM256	8
9	203000000	1.700001	38.605377	QAM256	9
10	211000000	1.799999	38.605377	QAM256	10
11	219000000	2.000000	38.983261	QAM256	11
12	227000000	2.200001	38.605377	QAM256	12
13	235000000	2.299999	38.983261	QAM256	13
14	243000000	2.400002	38.983261	QAM256	14
15	251000000	2.500000	38.605377	QAM256	15
16	259000000	3.000000	38.605377	QAM256	16
17	267000000	2.099998	38.605377	QAM256	17
18	275000000	1.000000	38.605377	QAM256	18
19	283000000	1.000000	38.983261	QAM256	19
20	291000000	1.500000	38.605377	QAM256	20
21	299000000	1.900002	38.983261	QAM256	21
22	307000000	1.500000	38.605377	QAM256	22
23	315000000	1.099998	38.983261	QAM256	23
24	323000000	0.900002	38.605377	QAM256	24
26	339000000	0.599998	38.605377	QAM256	26
27	347000000	0.299999	38.605377	QAM256	27
28	355000000	0.500000	38.983261	QAM256	28
29	363000000	0.700001	38.983261	QAM256	29
30	371000000	0.299999	38.605377	QAM256	30
31	379000000	-0.299999	37.636276	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.983261	0	0
1	Locked	38.605377	0	0
2	Locked	38.605377	2	0
3	Locked	38.605377	0	0
4	Locked	38.605377	1	0
5	Locked	38.605377	0	0
6	Locked	38.605377	2	0
7	Locked	38.605377	0	0
8	Locked	38.605377	2	0
9	Locked	38.605377	1	0
10	Locked	38.605377	0	0
11	Locked	38.983261	0	0
12	Locked	38.605377	0	0
13	Locked	38.983261	0	0
14	Locked	38.983261	0	0
15	Locked	38.605377	0	0
16	Locked	38.605377	0	0
17	Locked	38.605377	0	0
18	Locked	38.605377	0	0
19	Locked	38.983261	0	0
20	Locked	38.605377	0	0
21	Locked	38.983261	0	0
22	Locked	38.605377	0	0
23	Locked	38.983261	0	0
24	Locked	38.605377	0	0
26	Locked	38.605377	0	0
27	Locked	38.605377	0	0
28	Locked	38.983261	0	0
29	Locked	38.983261	0	0
30	Locked	38.605377	0	0
31	Locked	37.636276	0	0

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	45.020599	5120 KSym/sec	64QAM	1
2	53700000	44.520599	5120 KSym/sec	64QAM	2
3	39400000	43.770599	5120 KSym/sec	64QAM	4
4	46200000	43.770599	5120 KSym/sec	64QAM	3

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

Edit

Thats odd, when I checked 10 minutes ago 6 and 10 were on 3 errors

[andrewcr]

I've just taken a check and I appear to have an identical BQM:

Are we to take it that this is a nationwide issue affecting VM (something amiss high up in there network architecture) or is it an issue with the BQM provider thinkbroadband?

[carl_pearce]

---

@andrewcr wrote:

I've just taken a check and I appear to have an identical BQM:

Are we to take it that this is a nationwide issue affecting VM (something amiss high up in there network architecture) or is it an issue with the BQM provider thinkbroadband?

---

I would assume it's VM related:

[risc19]

SNAP!

[alphaomega16]

lol its so nice to see its identical through different users, when I see heavy blue when basically idling and red at top I go into full panic mode lol

Service checks say all is ok though

[LaggyFatSLim]

I have same, it must be BQM issue (West Midlands)