Hi again Andrew,
I've checked a few more forum posts with BQM's and they are all showing the same snapshot between around and 8 and 10pm so the BQM's were glitching and not showing our true connection details during that time period.
Go around and check all your connections and tighten them all, especailly the white coaxial cables and any isolators etc.
The from the Router Status page copy/paste 3 FULL sets of data onto here – from the Downstream, Upstream, & Network Logs pages so the tech guru's can have a closer look at your stats. You might see an error message when posting the network logs, just ignore that and press Post again and they should go through.
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