For the past 2 weeks I've been experiencing a capped speed on my 100Mbps connection to no more than 22Mbps. Along with this, I'm experiencing around about a 6-7% packet loss to the Virgin servers which is leading to an unstable connection while streaming, online games etc.
If the tests were done with an ethernet connection to the Hub, it does look as if you are not getting the service you should. Call customer support for a remote test and if necessary an engineer visit.
If you were testing over WiFi, repeat the tests over ethernet because tests over WiFi are not valid.
Thanks for your post and welcome to our community.
We're sorry to hear that you have had trouble with your connection. The response of jpeg1 were spot on ( Thanks jpeg1!). However, if you need us to look further into this, we need to confirm some details from you and we can do this via online chat.
Please click the link, so we can sort out some troubles you're having.