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Icantcrabhere
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Packet loss and more

Hello again,
my other post has been majorly skipped over and my problems here are getting worse.
It I posted it around a month ago.

I will link the thread: https://community.virginmedia.com/t5/Networking-and-WiFi/Chasing-up-on-an-old-packet-loss-problem/td...

I have PM'd forum staff "David_Bn" as he was the original person to help me in my first thread in this matter :https://community.virginmedia.com/t5/Networking-and-WiFi/Possible-noise-on-the-line/m-p/4171308

I can repost any stats or anything else you may need.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/3f9a0c6eff35d57ae0f42e221bb1b8b920... - My live graph

This packet loss isn't going away and now seems to be happening without me watching videos/updating games/anything else.
vm graph to post.png
The full 100% loss here(Once the pic is approved) is me rebooting the hub and my router.

I really need help with this, as the connection is not as it should be and I can't do anything further from my end.
I have checked all connections are tight,
I've performed pinhole resets,
I've tried the Superhub3 by itself(When a technician was here, too)
I've put it back into modem mode, tried 2 different routers.
I've had multiple technicians since this problem first started. - last one suggesting I get in touch with an area manager. - David_Bn tried to get the area manager to contact me, yet they never did.
There is nothing on the online fault checker
Can someone/anyone please flag this up for a mod/forum staff so they can advise me on how to progress further.

I'm at a loss on what to do here, it's making gaming harder with packet loss,
it's making voice chat hard to deal with(Discord, etc) since I very much rely on this to keep in contact with the outside world due to social/health anxiety in this odd time.

again,
I can repost stats as needed/if requested - although they haven't changed much from my previous posts, with the exceptions of a few more T3 timeouts.

Please help! ; ;

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MikeRobbo
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Alessandro Volta
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Re: Packet loss and more

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Icantcrabhere
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Re: Packet loss and more

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

15310000003.540256 qam16
25230000003.740256 qam15
35390000003.740256 qam17
4547000000440256 qam18
55550000004.140256 qam19
65630000003.740256 qam20
75710000002.940256 qam21
85790000002.240256 qam22
95870000002.540256 qam23
10595000000340256 qam24
116030000003.540256 qam25
126110000003.540256 qam26
13619000000340256 qam27
146270000002.940256 qam28
156350000002.940256 qam29
166430000003.440256 qam30
176510000003.740256 qam31
186590000003.540256 qam32
196670000003.240256 qam33
206750000003.240256 qam34
216830000003.440256 qam35
22691000000440256 qam36
236990000003.940256 qam37
247070000003.740256 qam38



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.9130
2Locked40.970
3Locked40.9140
4Locked40.960
5Locked40.360
6Locked40.350
7Locked40.340
8Locked40.320
9Locked40.310
10Locked40.350
11Locked40.370
12Locked40.990
13Locked40.370
14Locked40.9100
15Locked40.360
16Locked40.360
17Locked40.390
18Locked40.960
19Locked40.360
20Locked40.390
21Locked40.320
22Locked40.970
23Locked40.9200
24Locked40.320

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12580000040.3512064 qam4
24620000041.8512064 qam1
33940000041.5512064 qam2
43260000041512064 qam3



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Icantcrabhere
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Re: Packet loss and more

Network Log

Time Priority Description

10/12/2020 16:12:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2020 10:42:44ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/12/2020 03:40:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/12/2020 22:42:43ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/12/2020 17:43:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2020 10:42:42ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/11/2020 04:31:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2020 22:42:41ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2020 20:47:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/11/2020 10:42:40ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2020 14:19:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/11/2020 22:42:39ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/11/2020 11:50:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/11/2020 10:42:39ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 23:02:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 01:11:19ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 21:16:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2020 07:14:0ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 05:17:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/11/2020 19:38:49ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Icantcrabhere
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Re: Packet loss and more

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt057-b.cm



Primary Downstream Service Flow

SFID493730
Max Traffic Rate117000047
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID493729
Max Traffic Rate10500047
Max Traffic Burst16320
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
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