I was wondering if someone on here or a member of VM staff could help. I've had pretty bad packet loss and erratic broadband speed test readings for the past few days. Ive tried calling VM customer services but they don't seem to understand the issue and unfortunately aren't really much help.
Ive seen a few other posts with a similar issue recently so I wonder if there is a bigger issue here though there don't seem to be any area faults indicated on the service checker phone number.
Here is a link to my BQM (the three big red spikes today are the various factory resets customer services told me to do):
Just an update on this, the problems have sadly been ongoing and feel like they are getting worse. Downloading files and gaming are painful and near impossible and watching videos at various times of the day are slow to load.
Just wondered, am I able to request a cancellation online as I am considering this?
Theres loads of us in the same boat at the moment (packet loss and extreme slowdown at 4pm till midnight), the Virgin staff are claiming it is loose wires on our routers and sending out engineers at present, even though its clearly not a problem at our end. We've found using a VPN can get your speeds back up for downloading, and Youtube / Netflix seem unaffected by the slowdown.