Virgin Media Community

[Soulja]

I've been having issues with packet loss for a week or so now. Can somebody take a look into it please?

[MOD EDIT: Image links removed as contain personal info (IP address)]

[Anonymous]

Best not to share your IP address. Use the BQM sharing link instead. 

[Soulja]

https://ibb.co/YLnWjV2

https://ibb.co/w0KBmj0

[Soulja]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

8	195000000	2.9	40.9	QAM256	8
1	139000000	3.4	40.4	QAM256	1
2	147000000	3.2	40.9	QAM256	2
3	155000000	3.2	40.4	QAM256	3
4	163000000	3.2	40.4	QAM256	4
5	171000000	3.1	40.9	QAM256	5
6	179000000	3	40.4	QAM256	6
7	187000000	3	40.9	QAM256	7
9	203000000	3	40.4	QAM256	9
10	211000000	3.1	40.9	QAM256	10
11	219000000	2.9	40.9	QAM256	11
12	227000000	2.7	40.4	QAM256	12
13	235000000	2.5	40.4	QAM256	13
14	243000000	2.6	40.9	QAM256	14
15	251000000	2.2	40.9	QAM256	15
16	259000000	2.2	40.4	QAM256	16
17	267000000	1.7	40.9	QAM256	17
18	275000000	1.4	40.9	QAM256	18
19	283000000	1.1	40.9	QAM256	19
20	291000000	1.3	40.4	QAM256	20
21	299000000	1.6	40.4	QAM256	21
22	307000000	1.5	40.4	QAM256	22
23	315000000	1.4	40.9	QAM256	23
24	323000000	1.1	40.4	QAM256	24
25	331000000	0.8	40.4	QAM256	25
26	339000000	0.8	40.4	QAM256	26
27	347000000	0.9	40.4	QAM256	27
28	355000000	0.8	40.4	QAM256	28
29	363000000	1	40.4	QAM256	29
30	371000000	1	40.9	QAM256	30
31	379000000	0.9	40.9	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

8	Locked	40.946209	0	0
1	Locked	40.366287	0	0
2	Locked	40.946209	0	0
3	Locked	40.366287	0	0
4	Locked	40.366287	0	0
5	Locked	40.946209	0	0
6	Locked	40.366287	0	0
7	Locked	40.946209	0	0
9	Locked	40.366287	0	0
10	Locked	40.946209	0	0
11	Locked	40.946209	0	0
12	Locked	40.366287	0	0
13	Locked	40.366287	0	0
14	Locked	40.946209	0	0
15	Locked	40.946209	0	0
16	Locked	40.366287	0	0
17	Locked	40.946209	0	0
18	Locked	40.946209	0	0
19	Locked	40.946209	0	0
20	Locked	40.366287	0	0
21	Locked	40.366287	0	0
22	Locked	40.366287	0	0
23	Locked	40.946209	0	0
24	Locked	40.366287	0	0
25	Locked	40.366287	0	0
26	Locked	40.366287	0	0
27	Locked	40.366287	0	0
28	Locked	40.366287	0	0
29	Locked	40.366287	0	0
30	Locked	40.946209	0	0
31	Locked	40.946209	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1840

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

42

1.7

836387163

0

[Anonymous]

BQM looks okayish with minimum latency a little high. 

Downstream stats also look good to me. 

Have you checked for local faults on 0800 561 0061? 

[Soulja]

Is it automated? Am i able to call any time?

[Anonymous]

Yup

[Anonymous]

Post upstream too btw

[Soulja]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	23600000	38.8	5120 KSym/sec	QAM64	6
2	32600000	38.3	5120 KSym/sec	QAM64	5
3	39400000	38.3	5120 KSym/sec	QAM64	4
4	46200000	38.3	5120 KSym/sec	QAM64	3

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Soulja]

I've just called the above number and it states no issues in my area.