on 08-02-2023 16:51
I've been having issues with packet loss for a week or so now. Can somebody take a look into it please?
[MOD EDIT: Image links removed as contain personal info (IP address)]
on 08-02-2023 17:25
Best not to share your IP address. Use the BQM sharing link instead.
08-02-2023 17:46 - edited 08-02-2023 17:46
on 08-02-2023 17:49
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
8 | 195000000 | 2.9 | 40.9 | QAM256 | 8 |
1 | 139000000 | 3.4 | 40.4 | QAM256 | 1 |
2 | 147000000 | 3.2 | 40.9 | QAM256 | 2 |
3 | 155000000 | 3.2 | 40.4 | QAM256 | 3 |
4 | 163000000 | 3.2 | 40.4 | QAM256 | 4 |
5 | 171000000 | 3.1 | 40.9 | QAM256 | 5 |
6 | 179000000 | 3 | 40.4 | QAM256 | 6 |
7 | 187000000 | 3 | 40.9 | QAM256 | 7 |
9 | 203000000 | 3 | 40.4 | QAM256 | 9 |
10 | 211000000 | 3.1 | 40.9 | QAM256 | 10 |
11 | 219000000 | 2.9 | 40.9 | QAM256 | 11 |
12 | 227000000 | 2.7 | 40.4 | QAM256 | 12 |
13 | 235000000 | 2.5 | 40.4 | QAM256 | 13 |
14 | 243000000 | 2.6 | 40.9 | QAM256 | 14 |
15 | 251000000 | 2.2 | 40.9 | QAM256 | 15 |
16 | 259000000 | 2.2 | 40.4 | QAM256 | 16 |
17 | 267000000 | 1.7 | 40.9 | QAM256 | 17 |
18 | 275000000 | 1.4 | 40.9 | QAM256 | 18 |
19 | 283000000 | 1.1 | 40.9 | QAM256 | 19 |
20 | 291000000 | 1.3 | 40.4 | QAM256 | 20 |
21 | 299000000 | 1.6 | 40.4 | QAM256 | 21 |
22 | 307000000 | 1.5 | 40.4 | QAM256 | 22 |
23 | 315000000 | 1.4 | 40.9 | QAM256 | 23 |
24 | 323000000 | 1.1 | 40.4 | QAM256 | 24 |
25 | 331000000 | 0.8 | 40.4 | QAM256 | 25 |
26 | 339000000 | 0.8 | 40.4 | QAM256 | 26 |
27 | 347000000 | 0.9 | 40.4 | QAM256 | 27 |
28 | 355000000 | 0.8 | 40.4 | QAM256 | 28 |
29 | 363000000 | 1 | 40.4 | QAM256 | 29 |
30 | 371000000 | 1 | 40.9 | QAM256 | 30 |
31 | 379000000 | 0.9 | 40.9 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
8 | Locked | 40.946209 | 0 | 0 |
1 | Locked | 40.366287 | 0 | 0 |
2 | Locked | 40.946209 | 0 | 0 |
3 | Locked | 40.366287 | 0 | 0 |
4 | Locked | 40.366287 | 0 | 0 |
5 | Locked | 40.946209 | 0 | 0 |
6 | Locked | 40.366287 | 0 | 0 |
7 | Locked | 40.946209 | 0 | 0 |
9 | Locked | 40.366287 | 0 | 0 |
10 | Locked | 40.946209 | 0 | 0 |
11 | Locked | 40.946209 | 0 | 0 |
12 | Locked | 40.366287 | 0 | 0 |
13 | Locked | 40.366287 | 0 | 0 |
14 | Locked | 40.946209 | 0 | 0 |
15 | Locked | 40.946209 | 0 | 0 |
16 | Locked | 40.366287 | 0 | 0 |
17 | Locked | 40.946209 | 0 | 0 |
18 | Locked | 40.946209 | 0 | 0 |
19 | Locked | 40.946209 | 0 | 0 |
20 | Locked | 40.366287 | 0 | 0 |
21 | Locked | 40.366287 | 0 | 0 |
22 | Locked | 40.366287 | 0 | 0 |
23 | Locked | 40.946209 | 0 | 0 |
24 | Locked | 40.366287 | 0 | 0 |
25 | Locked | 40.366287 | 0 | 0 |
26 | Locked | 40.366287 | 0 | 0 |
27 | Locked | 40.366287 | 0 | 0 |
28 | Locked | 40.366287 | 0 | 0 |
29 | Locked | 40.366287 | 0 | 0 |
30 | Locked | 40.946209 | 0 | 0 |
31 | Locked | 40.946209 | 0 | 0 |
159 | 96 | 4K | 1840 | QAM4096 | 759 |
159 | Locked | 42 | 1.7 | 836387163 | 0 |
on 08-02-2023 17:58
BQM looks okayish with minimum latency a little high.
Downstream stats also look good to me.
Have you checked for local faults on 0800 561 0061?
on 08-02-2023 17:59
Is it automated? Am i able to call any time?
on 08-02-2023 18:00
Yup
on 08-02-2023 18:01
Post upstream too btw
on 08-02-2023 18:03
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 23600000 | 38.8 | 5120 KSym/sec | QAM64 | 6 |
2 | 32600000 | 38.3 | 5120 KSym/sec | QAM64 | 5 |
3 | 39400000 | 38.3 | 5120 KSym/sec | QAM64 | 4 |
4 | 46200000 | 38.3 | 5120 KSym/sec | QAM64 | 3 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 08-02-2023 18:06
I've just called the above number and it states no issues in my area.