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alphaomega16
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Packet Loss

Since yesterday I have been having frequent packet loss on the line, I ran a status check via website and it said

 

There is a network issue with may be affecting your broadband service

What does this mean?

>This issue is caused by interference on the cabling coming into your home

>This will cause intermittent speeds and performance may vary

 

Upon calling to find it if its a fault on the line or something that needs an engineering the first guy kept going on about wifi (When the line monitor does not take anything after getting to the modem into account) and told me he had sorted the issue in less than a minute.

 

Second time calling they also said nothing was wrong despite the packet loss and their own system message.

Live graph here

https://www.thinkbroadband.com/broadband/monitoring/quality/share/bb9b60c4a4dc7b29a76531e4e23135c53019870f

Downstream

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)139000000147000000155000000163000000171000000179000000187000000195000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)3.443.483.353.353.113.333.253.26
RxMER (dB)37.0937.6437.0937.0937.9437.9437.9437.94

 

Upstream

Upstream  US-1 US-2 US-3 US-4
Channel Type2.02.02.02.0
Channel ID4132
Frequency (Hz)39400000603000004620000053700000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM16QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)44.5046.0044.7545.46
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000

 

Going to monitor line for next 24hrs like they said (Still seeing packet loss) and will keep this updated as I don't think call support is going to be much help.

 

Edit

The long red line at end is after a reset and you can see its still continuing.

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alphaomega16
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Re: Packet Loss

Cannot edit anymore but I know the last time we had work done many many years ago the cable was never buried, it is above ground in a green tube, not sure if that would contribute to any issues. Still having bad issues preventing me from doing any gaming so will see what its like tomorrow.
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alphaomega16
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Re: Packet Loss

It seems like its settled down now, had one spike during the day, hopefully a hiccup but will keep monitoring

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