Had VM installed for a few months now had no issues but for the last week i keep hitting issues where the service is borderline unuseable, i have set up a BQM with thuink boradband and its showing packet loss, does anyone have any idea what may be causing this?
Not seeing the packet loss as much as i had been but as a direct replacement have now been hitting these sorts of speeds now for on and off over the last 7 days:
when everything is running slow this is about the best i can manage to get but only on fast.com
BQM doesnt as far as i can see show anything to explain this:
there must be some sort of reason for this, meant to be a M100 package but cant seem to get anywhere close to it at the moment and calls to VM are a riot, spending on average 30-40mins waiting to just get hacked off and end up hanging up
Welcome back to our Community Forums! Thank you for your post, and I'm sorry to see that you're experiencing some speed and connection issues.
I was able to locate your account and I was able to do some further checks. There are no area issues that could be impacting your service, and after checking your power levels, they all look good and within spec.
Have you completed the equipment test that are available to you via our Service Status page after you sign in?
Can you tell me if these speed tests are complete on a wired or WiFi connection? A wired connection is more reliable and can show more accurate results than a WiFi speed test can.You can read more about speeds here.
Please let us know so we can look into this further for you.