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Packet Loss increasing since Sep 30th.

Since Sep 30th (at approximately 8:30 PM) I've been experiencing an escalating level of packet loss. I've restarted my equipment several times over the last few days since, but there has been little / no improvement. Could this issue be investigated, because it doesn't seem to be improving over time.

BQM snapshot:

As you can see from this snapshot dated from today (the 3rd), things did briefly and very suddenly clear up at about 5 AM, before beginning to degrade again at around 6 AM. Then things improved again at about 8 AM, and then almost exactly at 1 PM my internet went down for a few minutes and the packet loss began to creep back up.

SuperHub info


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Helpful Answer

Re: Packet Loss increasing since Sep 30th.

Hi XLLC3, 


Thank you for reaching out to us here on the Community. 


I am very sorry to hear you are experiencing issues with the service.


I have taken a look from our side and can see there is currently a known issue within your area relating to SNR ) Signal to Noise Ratio) 

The details for this are as follows. 


Date Open:29 SEP 2021 

Estimated end date:06 OCT 2021 13:05


Our sincere apologies for any inconvenience caused.